Senior Operation and Maintenance Engineer

Ditrolic Energy; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading renewable energy company is seeking a Senior Operation and Maintenance Engineer to ensure effective functioning of solar PV systems. The role involves drafting maintenance plans, managing customer interactions, and ensuring compliance with SLA agreements. Ideal candidates should have an engineering degree and experience in solar PV.

Qualifications

• Minimum 3 years’ experience in technical roles in the solar PV field.
• O&M background preferable.
• Self-motivated with proactive attitude.

Responsibilities

• Draft annual maintenance plan and coordinate site inspections.
• Attend to customer complaints and ensure response times.
• Conduct performance reviews on customer assets.

Skills

Interpersonal Skills

Analytical Skills

Detail-oriented

Education

Bachelor’s Degree in Engineering (Electrical or Electronic)

Advanced/Higher/Graduate Diploma

Job description

Senior Operation and Maintenance Engineer

Function as the O&M provider for its customers, as and when required in SLA, DLP obligations, O&M Agreement etc.

Main responsible to draft the Annual Maintenance Plan to enable proper scheduling for preventive maintenance, periodical servicing and other criteria to be met throughout the year.

Coordinate and remotely support site inspections, thermal scanning, panel cleaning, electrical components testing and etc. to ensure that all these activities get carried out without delay.

Ensure annual KPI of the PV system is taken care of, such as PR guarantee, generation guarantee, availability guarantee etc.

Attend to customer’s complaints on defects and/or emergency events that will eventually cause disruption in the PV system, regardless downtime is incurred or not.

Ensure such complaints or incidents are recorded and track in the monitoring platform agreed by the Management.

Ensure response time from case opening time to case closing time is within acceptable limit.

Demonstrate active follow-up to minimize delay caused by third party for cases that involve replacement parts or support from OEM/suppliers.

Ensure the technicians have all incident and maintenance test reports are properly consolidated and documented in a timely manner.

Conduct performance review on the Customer Assets and forecast its performance to ensure fulfill annual guarantees as stipulated in the relevant SLA/Contract/Agreement. If not able to meet the guarantees, corrective measures must be planned.

Assist the Head of Department to perform control on the customer support costs and expenses.

Assist the Head of Department to issue quotations to customers who needed the service as and when needed.

Assist the Head of Department to ensure the Service team’s compliance to company policy guided by ISO processes.

Requirements:

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Engineering (Electrical or Electronic).

Candidates may need to travel outstation and work on weekend as and when required.

Min. 3 years’ experience in any technical roles in the solar PV field. O&M background is preferable.

Self-motivated with a proactive attitude.

Able to work in a teamwork environment with minimum supervision.

Good interpersonal skills.

Analytical, detail-oriented, and conscientious.

Independent and result-driven mind set.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as an Operation and Maintenance Engineer? Do you have customer service experience? How many years' experience do you have with forecasting for businesses?

Overview

Revolutionising renewable energy in Malaysia.

Ditrolic Energy is an integrated energy company delivering total clean energy solutions. We have played a pivotal role in the evolution of solar energy in Asia since our establishment in 2009, paving the way to a brighter, cleaner tomorrow. Our goal is to serve those who embark on clean energy transformation, providing solutions towards net zero-carbon energy.

Making Our Mark In The Global Energy Movement, Starting With Asia

Renewable energy in Malaysia and beyond.

As one of the largest Southeast Asian clean energy companies based in Malaysia, we provide various renewable energy solutions, primarily Solar PV systems. To date, our portfolio consists of more than 300MW of commercial, industrial & government projects across Southeast Asia and South Asia regions.

Renewable energy with fully integrated infrastructure.

Ditrolic Energy is more than a solar photovoltaic system provider. We offer a fully integrated infrastructure as a whole for renewable energy in Malaysia. We supply our customers with new energy mix solutions, including energy storage & other renewable energy sources, to enable access to clean energy in order to achieve net-zero carbon goals.

Overview

Revolutionising renewable energy in Malaysia.

Ditrolic Energy is an integrated energy company delivering total clean energy solutions. We have played a pivotal role in the evolution of solar energy in Asia since our establishment in 2009, paving the way to a brighter, cleaner tomorrow. Our goal is to serve those who embark on clean energy transformation, providing solutions towards net zero-carbon energy.

Making Our Mark In The Global Energy Movement, Starting With Asia

Renewable energy in Malaysia and beyond.

As one of the largest Southeast Asian clean energy companies based in Malaysia, we provide various renewable energy solutions, primarily Solar PV systems. To date, our portfolio consists of more than 300MW of commercial, industrial & government projects across Southeast Asia and South Asia regions.

Renewable energy with fully integrated infrastructure.

Ditrolic Energy is more than a solar photovoltaic system provider. We offer a fully integrated infrastructure as a whole for renewable energy in Malaysia. We supply our customers with new energy mix solutions, including energy storage & other renewable energy sources, to enable access to clean energy in order to achieve net-zero carbon goals.

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