Senior Officer, Underwriting (Malaysia based, Remote)

Bowtie Life Insurance Company; Malaysia; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading virtual insurance provider in Malaysia is seeking an experienced Senior Officer to manage underwriting applications and improve customer experience. You will leverage your 3+ years of underwriting experience and bilingual skills in English and Chinese. The company offers a competitive package, flexible working hours, and excellent professional development opportunities. Join a dynamic team to make a positive impact on lives in Asia.

Benefits

Competitive package

Flexible working hours

Medical and dental coverage

Wellness programs

Professional Development Sponsorship

Qualifications

• 3+ years of underwriting experience in life/health insurance.
• Prior experience with VHIS will be a huge plus.
• Strong customer orientation mindset.

Responsibilities

• Perform risk assessment for business applications.
• Facilitate underwriting services and address enquiries.
• Identify improvement opportunities for customer experience.

Skills

Underwriting experience

Analytical skills

Problem-solving skills

Customer orientation

Bilingual in English and Chinese

Education

Professional qualification in life insurance (e.g. FLMI)

Job description

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to bring the good back through our passionate, innovative, and customer-obsessed team. We are also proud to bring deep domain expertise and our own proprietary modern technology into Hong Kong. As we grow, we're looking for highly dynamic, hands-on and passionate talent to join our team.

About the Role

As a senior officer in our team, you will be responsible for not only assessing and approving new business applications according to the company’s service standards, underwriting guidelines, and the delegated authority, but also leading projects and initiatives to grow our business together.

Your Key Responsibilities Include:

• Perform risk assessment for individual new business applications in accordance with the company’s underwriting guidelines, risk appetite, service pledge, and the authorized limit
• Work closely with our customer service team to facilitate the underwriting services to our customers and help with addressing and responding to underwriting-related enquiries
• Using data-driven methodology to identify and execute improvement opportunities to enhance the overall customer experience throughout the whole underwriting journey and improve operational efficiencies
• Prepare business requirements or underwriting documents for underwriting-related projects
• Participate in ad hoc underwriting tasks or projects

About you

• 3+ years of underwriting experience in life/health insurance; prior experience with VHIS will be a huge plus
• A professional qualification in life insurance (such as FLMI) is preferred
• Prior involvement in a project / UAT is highly preferred
• Strong customer orientation mindset with good analytical and problem-solving skills
• Independent, open-minded, self-motivated, a good team player, and able to work under pressure
• Bilingual fluency in spoken and written English and Chinese

Candidates with more experience may be considered for an assistant manager role.

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible working hours
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world inSia Partners\' 2023 report.

As we grow, we\'re always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months and which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.