Senior Officer, Fraud Analyst

UOB; Selayang Municipal Council; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a leading banking institution as part of UOB's InnoHub2 team, where you'll process and authorize card transactions while actively engaging in fraud prevention initiatives. With training provided, this entry-level position is ideal for fresh graduates with a keen interest in banking and customer support. Embrace the opportunity to develop your career in a supportive environment focused on growth and high service standards.

Qualifications

• Open to entry-level candidates, training provided.
• Previous experience in banking fraud surveillance preferred.
• Ability to perform 24-hour rotating shifts.

Responsibilities

• Process and authorize credit & debit card transactions.
• Monitor transactions for potential fraud and irregularities.
• Respond to customer inquiries regarding transactions.

Skills

Analytical skills

Interpersonal skills

Communication

Education

Degree or equivalent qualification

Tools

MS Office

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories across Asia Pacific, Europe, and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United, and Committed, and our people philosophy of Care, Growth, and Trust.

About The Department

UOB Innovation Hub 2 (InnoHub2) is a wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Since 2021, starting with technology application design, development, and support, InnoHub2 is expanding to deliver other business services supporting the Bank’s growth. We are seeking talented and motivated individuals to join our pioneer team leading the development and delivery of new services.

As part of the InnoHub2 team, you will work on Group initiatives and gain regional business exposure. We are dynamic, passionate, and committed to delivering trusted financial solutions that enable business growth. An exciting career with varied opportunities awaits at IH2. Join us and grow your career.

Job Responsibilities

• Process and authorize credit & debit card transactions accurately and promptly.
• Perform voice authorization and assist merchants and customers at POS transactions.
• Meet Service Level Agreements (SLA) standards for call handling.
• Manage email duties, assisting Call Centre & RMs with card blocking/unblocking, limit adjustments, and security bypasses.
• Support Cards & Payments (CPP) and Cards Operations (COPC) to process authorization codes for unsecured products.
• Establish and maintain relationships with merchants, providing support and guidance on transaction processes.
• Assist merchants with inquiries and resolve card authorization issues.
• Handle transaction code cancellation requests from merchants, customers, and Contact Centre.
• Respond to customer inquiries regarding transactions and account status.
• Monitor transactions for potential fraud and irregularities.
• Review real-time transaction alerts to identify high-risk transactions.
• Use Visa/Mastercard fraud detection tools to analyze transactions for fraudulent activities.
• Observe transactions for suspicious activities such as account takeovers, fraud, lost/stolen cards, and attack attempts. Block/unblock cards and cancel transactions when necessary.

Job Requirements

• Degree or equivalent qualification preferred.
• Open to entry-level candidates; training provided.
• Proficient in MS Office with good written and communication skills.
• Pleasant disposition with strong interpersonal skills.
• Strong analytical skills.
• Previous experience in banking fraud surveillance or law enforcement is highly regarded.
• Keen interest in scam prevention.
• Ability to perform 24-hour rotating shifts, including weekends and public holidays.
• Fresh graduates are welcome to apply.

Join UOB Family

UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, religion, sexual orientation, disability, or other non-merit factors. All employment decisions are based on business needs, job requirements, and qualifications. If you need assistance or accommodations during the recruitment process, please inform us when submitting your application.

Apply now and make a difference.