Senior Officer - Credit Control / Business Office

Integrated Oncology Center Kuala Lumpur; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A healthcare facility in Malaysia is seeking a Senior Officer - Credit Control to assist with patient admissions, ensure accurate billing, and guide patients on insurance coverage. Candidates should have a minimum SPM/Diploma and proficiency in both English and Bahasa Malaysia. This role requires strong knowledge of billing and accounting processes, and the ability to work independently. Experience in a related field is an advantage.

Qualifications

• Minimum SPM/Diploma in any field.
• Well versed with billing, accounting and business office duties.
• Computer literate with good knowledge of Microsoft Office applications.
• Good command of both written and spoken English and Bahasa Malaysia.
• Hardworking, self-motivated and able to work independently.

Responsibilities

• Assist with registration of patients or admission as ordered.
• Ensure payment collection and record patient information correctly.
• Guide patients on their insurance coverage and required procedures.
• Work closely with the credit control team for insurance follow-ups.

Skills

Billing and accounting

Microsoft Office proficiency

Written and spoken English

Written and spoken Bahasa Malaysia

Education

SPM/Diploma in any field

Job description

Senior Officer - Credit Control / Business Office

• Assist with registration of patients or admission as ordered and to ensure that patient information is recorded.
• Ensure that payment is collected, outstanding patient bills are paid and to submit all collections including cash, cheques, credit card slips and refund vouchers at the end of every shift.
• Ensure that patient information and charges are recorded correctly including registration fee, consultant’s fees, room and board etc.
• Guide patients on their insurance coverage and the required procedures.
• Work closely with the credit control team for issuance of guarantee letter from the insurance company and follow up with the progress of any additional enquiries that may follow (top up guarantee letter from insurance and additional questionnaires).

Requirements:

• Minimum SPM/Diploma in any field.
• Well versed with billing, accounting and business office duties.
• Computer literate with good knowledge of Microsoft Office applications.
• Good command of both written and spoken English and Bahasa Malaysia.
• Hardworking, self-motivated and able to work independently.
• Work experience in any related field will be an added advantage.

Note: Shortlisted candidates shall temporary work at KL Sentral/Plaza Sentral area before the new hospital operates in Q3 2023 at Petaling Jaya, Seksyen 19.

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