Senior NPI Deployment Manager

The British American Tobacco Group; Subang Jaya; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Annual bonus

Health plans

Work-life balance initiatives

Transport support

Flexible holiday plan

Learning platforms

Career development

Job summary

The British American Tobacco Group in Subang Jaya, Malaysia seeks an NPI Deployment Manager to lead end-to-end New Product Introductions, ensure OTIF delivery, and drive cross-functional collaboration across the NPI function and GBS. You will mentor teams, develop plans, and manage NPI readiness and costs.

Expect a dynamic role requiring strong leadership, robust communication, and a hands-on approach to continuous improvement within a global manufacturing network.

Qualifications

• End-to-end PLM/NPI process understanding.
• Minimum 6 years in operational delivery of these services.
• Bachelor's degree or equivalent; operations experience advantageous.
• Excellent communication, people management and change management.
• Solid understanding of supply chain principles.
• Independent and proactive with strong troubleshooting skills.
• Leadership to champion new ways of working.
• Disciplined in paperwork and records management.

Responsibilities

• Ensure OTIF delivery of projects with minimal supervision.
• Lead end-to-end NPI deployment projects and provide updates.
• Develop and monitor project plans; provide clear status to PDT.
• Communicate NPI costs to budget holders (tooling, trials, WMS write-offs).
• Apply planning tools to drive write-off reductions; align cross-functional plans.
• Lead cross-functional teams and maintain stakeholder relationships.
• Ensure compliance with GBS and local regulations; drive continuous improvement.
• Scenario planning and risk mitigation with cross-functional teams.

Skills

PLM & NPI processes

Operations leadership

Communication & leadership

Supply chain fundamentals

Problem solving

Team collaboration

Change management

Documentation & records

Education

Bachelor's degree or equivalent

Tools

PLM systems

Job description

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco has an exciting opportunity for a NPI Deployment Manager in Subang Jaya, Malaysia

The incumbent will be responsible for managing the operational delivery and project management within the New Product Introduction (NPI) function operated by GBS. Also, team lead for NPI Manager

Your key responsibilities will include:

• Ensure On-Time and In-Full (OTIF) delivery of all basic and sophisticated projects with high proficiency, leading sophisticated projects independently with minimal direct supervision.
• Provide NPI updates and reports, ensuring team alignment on NPI readiness and daily direction setting. Lead end-to-end NPI deployment projects according to pre-determined important metrics.
• Develop, monitor, and lead comprehensive project plans with input from functional experts. Provide the Product Development Team (PDT) with clear project status visibility.
• Facilitate informed decision-making for Commercial Business Partners, including brands. Clearly communicate NPI-related project costs to budget holders, including tooling, trials/MQS, and warehouse management system (WMS) write-offs.
• Apply effective tools, such as Z2 planning, to drive WMS write-off reduction. Collaborate with stakeholders at all levels to develop aligned plans, resolve project issues, and secure vital support for project delivery with appropriate visibility.
• Establish, lead, and empower cross-functional teams to ensure successful project delivery and cultivate collaboration within and across teams, functions, and end-markets. Maintain effective working relationships with Commercial business partners and the NPI Community, including Product Development, Product Assurance, Packaging Development, SCIP, Quality, Factory, and Regional NPI.
• Ensure compliance with GBS frameworks and local data privacy, security, and internal control regulations for the markets served. Actively participate in continuous improvement activities, supporting the Process Owner and Delivery Excellence teams. Lead, develop, mentor, and empower team members to improve the performance of the function and build team capability.
• Scenario planning and highlighting potential risks, while collaborating with cross functional stakeholders for preventive and mitigation actions.

What are we looking for?

• Comprehensive understanding of end-to-end processes for Product Lifecycle Management (PLM) and New Product Introduction (NPI).
• Minimum of 6 years of dynamic experience in the operational delivery of these services, ideally in end markets or a shared service center.
• Bachelor's degree in a related field or an equivalent combination of education and experience. Experience in Operations (manufacturing or supply chain) is an added advantage.
• Excellent communication, people management, and change management skills, with the ability to manage relationships professionally.
• Solid understanding of supply chain principles, core processes, and systems.
• Flexibility to adjust working style in a constantly changing business environment. Independent and proactive, with strong troubleshooting skills.
• Leadership qualities to champion and guide new ways of working. Detail-oriented with a hands‑on, can-do attitude.
• Disciplined in paperwork and records management to ensure auditable projects and deliver results under tight and stressful timelines.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.