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Senior Modern Workspace Engineer (Patch Management)

Logicalis Group (DE)

Cyberjaya

Hybrid

MYR 60,000 - 90,000

Full time

22 days ago

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Job summary

A global technology services provider is seeking a detail-oriented Patch Management Engineer in Cyberjaya. This role involves overseeing Microsoft Windows patching to enhance security and compliance for diverse clients. The ideal candidate will ensure high patch compliance and streamline processes, using analytical skills and industry-standard tools.

Benefits

Career development opportunities
Flexible, modern working arrangements
Supportive team environment

Qualifications

  • Proficiency with Microsoft Windows Server (2012 and newer).
  • Hands-on experience with Microsoft Defender.
  • Familiarity with ITSM platforms, particularly ServiceNow (SNOW).

Responsibilities

  • Deliver monthly Microsoft Windows OS patches using industry-standard tools.
  • Govern and manage the patching lifecycle, including scheduling and tracking.
  • Troubleshoot patch deployment failures collaboratively and develop remediation strategies.

Skills

Troubleshooting
Documentation
Analytical Skills

Tools

Microsoft Defender
ITSM platforms
Patch management tools
Microsoft Windows Server

Job description

We are seeking a detail-oriented and proactive Patch Management Engineer to join our team and take ownership of the delivery, governance, and reporting of Microsoft Windows patching across our customer base. You will be instrumental in ensuring high levels of security and compliance through effective vulnerability remediation and patch deployment. This role is critical in maintaining the integrity and performance of our client environments through rigorous process execution and continuous improvement.

Responsibilities include:

  1. Deliver monthly Microsoft Windows OS patches using industry-standard tools (e.g., Automate, Microsoft Defender).
  2. Govern and manage the patching lifecycle, including scheduling, rollout, and tracking across diverse customer environments.
  3. Troubleshoot patch deployment failures in collaboration with internal teams and develop effective remediation strategies.
  4. Maintain high patch compliance (target: 99%) and compile detailed data for monthly compliance reporting.
  5. Interpret identified vulnerabilities and develop structured remediation plans; coordinate with technical teams and create tickets as needed.
  6. Lead the onboarding process for new clients into patch management, including agent deployments and initial setup.
  7. Create and maintain accurate process documentation, standard operating procedures (SOPs), and knowledge base articles.
  8. Utilize a strong analytical mindset to identify root causes, optimize workflows, and contribute to ongoing service improvements.

Qualifications include:

  1. Proficiency with Microsoft Windows Server (2012 and newer).
  2. Hands-on experience with Microsoft Defender and its patching capabilities.
  3. Experience using patch management and vulnerability scanning tools.
  4. Familiarity with ITSM platforms, particularly ServiceNow (SNOW).
  5. Strong troubleshooting skills and the ability to work both independently and as part of a collaborative team.
  6. Excellent documentation, reporting, and communication skills.
  7. Ability to interpret vulnerability data and translate it into actionable remediation steps.

Benefits include:

  • A supportive team environment emphasizing knowledge sharing, flexibility, and diversity.
  • Opportunities for career development and internal mobility.
  • Flexible, modern working arrangements with a hybrid model.

Note: You are not required to meet all listed requirements to apply. We value character traits such as Confidence, Capability, and Curiosity, and are willing to teach the specifics of the job.

About us:

Logicalis is a global technology services provider dedicated to helping organizations succeed in a digital-first world. We offer lifecycle services including cloud, connectivity, collaboration, and security, with over 7,000 employees across 27 countries supporting 10,000+ clients worldwide.

We are committed to diversity and inclusion. If you need accommodations during the application process, please let us know.

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