Senior Modern Workspace Engineer (Patch Management)

Logicalis; Cyberjaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading technology service provider is seeking a Patch Management Engineer to oversee Microsoft Windows patch delivery and governance across diverse client environments. This role emphasizes security compliance, troubleshooting, and lifecycle management of patch deployment, offering a collaborative work environment and growth opportunities.

Benefits

Supportive team environment

Flexible working arrangements

Learning and development opportunities

Qualifications

• Proficiency with Microsoft Windows Server (2012 and newer).
• Experience with patch management and vulnerability scanning tools.
• Ability to maintain high patch compliance.

Responsibilities

• Manage the patching lifecycle including scheduling and tracking.
• Troubleshoot patch deployment failures.
• Create and maintain process documentation and SOPs.

Skills

Analytical skills

Troubleshooting

Communication

Tools

Microsoft Windows Server

Microsoft Defender

ServiceNow

patch management tools

vulnerability scanning tools

Job description

We are seeking a detail-oriented and proactive Patch Management Engineer to join our team and take ownership of the delivery, governance, and reporting of Microsoft Windows patching across our customer base. You will be instrumental in ensuring high levels of security and compliance through effective vulnerability remediation and patch deployment. This role is critical in maintaining the integrity and performance of our client environments through rigorous process execution and continuous improvement.

Deliver monthly Microsoft Windows OS patches using industry-standard tools (e.g., Automate, Microsoft Defender).

Govern and manage the patching lifecycle, including scheduling, rollout, and tracking across diverse customer environments.

Troubleshoot patch deployment failures in collaboration with internal teams and develop effective remediation strategies.

Maintain high patch compliance (target: 99%) and compile detailed data for monthly compliance reporting.

Interpret identified vulnerabilities and develop structured remediation plans; coordinate with technical teams and create tickets as needed.

Lead the onboarding process for new clients into patch management, including agent deployments and initial setup.

Create and maintain accurate process documentation, standard operating procedures (SOPs), and knowledge base articles.

Utilize a strong analytical mindset to identify root causes, optimize workflows, and contribute to ongoing service improvements

Proficiency with Microsoft Windows Server (2012 and newer).

Hands-on experience with Microsoft Defender and its patching capabilities.

Experience using patch management and vulnerability scanning tools.

Familiarity with ITSM platforms, particularly ServiceNow (SNOW).

Strong troubleshooting skills and the ability to work both independently and as part of a collaborative team.

Excellent documentation, reporting, and communication skills.

Ability to interpret vulnerability data and translate it into actionable remediation steps.

As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;

Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

We Care About Your Privacy

We and our partners process data in order to:

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised ads and content, ad and content measurement, audience insights and product development.

About Your Privacy

We process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose. These choices will be signaled to our vendors participating in the Transparency and Consent Framework.
More information

Manage Consent Preferences

Ensure security, prevent fraud, and debug

Your data can be used to monitor for and prevent fraudulent activity, and ensure systems and processes work properly and securely.

Store and/or access information on a device

Store and/or access information on a device

Personalised ads and content, ad and content measurement, audience insights and product development

Personalised ads and content, ad and content measurement, audience insights and product development

Ads can be shown to you based on the content you’re viewing, the app you’re using, your approximate location, or your device type.

Create a personalised ads profile

Switch Label

A profile can be built about you and your interests to show you personalised ads that are relevant to you.

Switch Label

Personalised ads can be shown to you based on a profile about you.

Create a personalised content profile

Switch Label

A profile can be built about you and your interests to show you personalised content that is relevant to you.

Switch Label

Personalised content can be shown to you based on a profile about you.

Measure ad performance

Switch Label

The performance and effectiveness of ads that you see or interact with can be measured.

Measure content performance

Switch Label

The performance and effectiveness of content that you see or interact with can be measured.

Apply market research to generate audience insights

Switch Label

Market research can be used to learn more about the audiences who visit sites/apps and view ads.

Develop and improve products

Switch Label

Your data can be used to improve existing systems and software, and to develop new products

Your precise geolocation data can be used in support of one or more purposes. This means your location can be accurate to within several meters.

Actively scan device characteristics for identification

Actively scan device characteristics for identification

Your device can be identified based on a scan of your device's unique combination of characteristics.

Your device can receive and send information that allows you to see and interact with ads and content.

Data from offline data sources can be combined with your online activity in support of one or more purposes

Different devices can be determined as belonging to you or your household in support of one or more of purposes.

Receive and use automatically-sent device characteristics for identification