Senior Manager, Settlements

Standard Chartered; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work

Annual leave 30 days

Maternity leave 20 weeks

Sabbatical 12 months

Volunteering leave 3 days

Wellbeing program

Learning & development

Job summary

Standard Chartered is seeking an experienced Operations leader to oversee custody services, including client service management, transaction processing, and risk reporting. You will define scalable frameworks, drive continuous improvements, and manage offshore teams to deliver high-quality service for local BAM clients.

The role requires strong governance, regulatory compliance, and collaboration with cross-functional teams to support new client onboarding and revenue retention.

Qualifications

• Bachelor's degree in Banking/Finance/IT or equivalent.
• Experience in Securities Services/Market Operations is advantageous.
• Strong analytical and communication skills.

Responsibilities

• Define, document, implement, and maintain scalable custody operational frameworks.
• Drive quality improvement and automation across custody.
• Lead offshore outsourcing team and empower higher responsibilities.
• Collaborate with stakeholders to ensure seamless, scalable operations.
• Drive onboarding of new clients, products, and services.
• Manage and process custody transactions with error resolution.
• Monitor risk reporting and regulatory compliance.

Skills

Stakeholder management

Project management

Team management

Operations management

Risk management

Regulatory compliance

Strategic thinking

Data analysis

Education

Bachelor's degree in Banking/Finance/IT

Job description

Operations

The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.

Job Summary

Operations

The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.

Key Responsibilities

Strategy

• Define, document, implement, and maintain scalable and efficient custody operational frameworks.
• Drive continuous quality improvement and automation across custody
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Lead hubbing of operations right shoring for FSS markets.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Take active interest in changes to the Financial Services industry.
• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
• Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
• Ensures consistent levels of service are provided to clients
• Thorough understanding of clients and ability to deliver in challenging situations
• Build strong relationship and trust with local BAM clients
• Anticipate and embrace change to retain and build a competitive edge

Business

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and elevate any exceptions which requires immediate resolution.
• Support projects around Custody and Market changes.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
• Achieves targets for revenue retention and defence from existing mandates.
• Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
• Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services
• Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
• Monitors competitor service offerings to identify and remediate any gaps
• Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business

Processes

• To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
• To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and escalat...
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
• Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
• To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
• Acts as escalation point as per the agreed client matrix and takes leading role in managing issues to resolution.

People & Talent

• To develop strong skillset and talent to ensure that service delivery to clients and processes are carried out with minimal risks and with high quality standards.
• To develop key working relationships with internal customers and support units etc.
• Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals.
• Build and expand the Bank’s network to reach potential clients to assess new sales opportunities and prioritise those opportunities accordingly in consideration of the business gestation period.

Risk Management

• Advanced knowledge of RISK gradings, BASIL Norms
• Ensure all control/operating procedure and documents are properly followed.
• Ensure compliance to all established procedures, regulations and the Group Guidelines.
• To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.
• Diving end to end process reviews. Driving Process Risk Assessment’s and key control reviews and implementing right controls.
• Producing Root Cause Assessment for issues/Incidents.
• Partner with risk and other internal teams (GIA/UORM’s) during reviews and mitigate any risk findings.
• Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them
• Under Risk Management Framework – the role is responsible to act in accordance with our Bank and departmental policies.

Governance

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management (at a product and enterprise level as relevant)
• Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers
• Identify and mitigate digital and data risks in accordance to local markets’ data protection and privacy laws
• Keep abreast with changing regulatory requirements and provide advisory support to clients

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.
• Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model
• Communicates Client Solutions strategy to business partners to ensure understanding of Client Management principles
• Works closely with FSS RMs, Sales and Product Management to define client requirements and prioritise accordingly
• Facilitates client meetings with regulators and market infrastructures

Skills And Experience

• Business Communications
• Conflict and Crisis Management
• Data Analytics tool
• Project Management
• Team Management
• Business Strategy Planning and Implementation

The Ideal Candidate

• Bachelors Degree in Banking/Finance/Information Technology or equivalent
• Min 7-10 years of relevant experience – Banking & Financial.
• Experience in a Securities Services / Market Operations / Investment Banking
• In-depth knowledge of Securities settlements will be an added advantage.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections.
• Consistently demonstrates clear and concise written and verbal communication skills
• Skills – any added skills such as VBA, python, programming, advance in excel – added advantage.
• Candidates with experience in Asian Securities markets has a significant advantage – HK, SG, TH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise your full potential.