Senior Manager, Sales Planning & Insights

Toll Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global logistics provider is seeking a Senior Manager for Sales Planning & Insights in Penang. This critical role shapes how sales performance is managed, supporting the Global Head of Sales Operations. Responsibilities include designing sales reporting frameworks and collaborating with cross-functional teams. The ideal candidate has 7-10 years of relevant experience, analytical skills, and expertise in Salesforce and data visualization tools. The role offers a diverse and inclusive work environment.

Benefits

Industry-leading training

Diverse and inclusive workplace

Opportunities for skill development

Qualifications

• Minimum 7-10 years of experience in sales planning or operations.
• Proven track record in running forecasting cycles and sales cadences.
• Strong analytical skills with large data sets.

Responsibilities

• Design, develop, and maintain standardized sales reporting and dashboards.
• Generate actionable insights to inform commercial strategy.
• Collaborate with sales leaders for process optimization.

Skills

Analytical skills

Sales strategy

Sales operations

Communication skills

Facilitation skills

Education

Bachelor’s degree in IT, Analytics, Commercial, or related field

Tools

Salesforce

PowerBI

Tableau

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Position

Position Title: Regional Sales Analyst (Senior Manager, Sales Planning & Insights)

Division / Function: Commercial & Sustainability

Department: C&S – Sales Operations

Reports to: Head of Sales Operations

Purpose of the job

Reporting to the Head of Sales Operations, this role is critical in shaping how Toll manages sales performance across the organisation, supporting the Global Head of Sales Operations in driving standardised sales cadences, forecast accuracy, and actionable insights.

As an experienced professional in Sales Planning & Insights, Planning Specialist, this role will be responsible for conceptualising and implementing reporting frameworks, forecast models, and performance insights that enable data-driven decision making. Partnering closely with a dedicated Reporting Specialist (Power BI/Tableau), this role will design, evolve, and embed reporting that underpins global pipeline reviews, quota (budget) performance, and win-rate analysis. This is a high-impact role that works across regions and senior leadership teams to ensure sales strategy is aligned to execution.

Primary Duties & Responsibilities

Sales Reporting & Forecasting

• Design, develop, and maintain standardised sales reporting and dashboards that support pipeline sufficiency, win-rate analysis, quota vs. performance tracking, and forecast modelling.
• Collaborate with Salesforce product manager and reporting specialists to operationalise reports using company standard data visualisation tools.

Sales Insights & Cadence

• Generate actionable insights from dashboards and models that inform commercial strategy and senior management decision-making.
• Support the Global Head of Sales Operations in running global and regional sales cadences, embedding rigour in forecasting and pipeline discussions.
• Continuously evolve insight delivery based on feedback, business priorities, and customer segment/channel nuances.

Stakeholder Collaboration

• Partner with sales leaders, regional teams, and reporting end-users to identify opportunities for automation, optimisation, and improved self-service reporting.
• Collaborate with cross-functional teams to drive adoption of Salesforce and standard reporting tools as the single source of truth.

Process & Enablement

• Develop SOPs, training materials, and guides to ensure consistent usage of reporting tools by senior management, sales managers, and front-line teams.
• Champion best practices in data quality, forecasting accuracy, and sales cadence discipline.

Key Performance Measures

• Adoption and usage of standardised reporting in global/regional cadences.
• Improved forecast accuracy and sales performance transparency.
• Enhanced self-service capabilities and user experience for sales leaders and relevant end-users.
• Continuous improvements in pipeline and data quality metrics.
• Tangible contribution to sales performance and revenue growth.

Previous Work Experience & Qualifications

• Minimum 7-10 years of experience in a sales planning, sales strategy, or sales operations, ideally in a global B2B environment.
• Bachelor’s degree in IT, Analytics, Commercial, or a related field.
• Proven track record in running forecasting cycles, pipeline reviews and sales cadences.
• Proven track record of enabling sales teams achieve success.
• Strong analytical skills and proven experience in generating actionable insights from large amount of data points.
• Expertise with Salesforce, reporting tools and associated technologies (example: PowerBI and/or Tableau).
• Strong presentation, communication, and facilitation skills with senior stakeholders.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.