Senior Manager - Sales, Marketing & Customer Service

Berjaya Land Berhad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in Malaysia seeks a Sales and Marketing Manager with a strong background in real estate. The candidate will be responsible for implementing effective strategies and leading the sales team to meet targets. With a focus on customer service and relationship management, this role offers an opportunity to play a key part in the company's growth.

Qualifications

• Minimum 10 years' experience in the property development industry.
• Strong command of written and spoken English and Mandarin.
• Ability to lead and motivate a sales team effectively.

Responsibilities

• Develop and implement effective sales and marketing strategies.
• Lead, guide, and support the sales team to achieve targets.
• Monitor sales performance and identify areas for improvement.

Skills

Communication

Leadership

Customer Service

Problem Solving

Sales Management

Education

Diploma or Degree in Marketing, Business Administration

Job description

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Develop and implement effective sales and marketing strategies to achieve business objectives and sales targets by the Company.

Manage sales and marketing budget to ensure all sales activities are within the set budget.

Responsible to lead, guide, motivate and support the sales team to achieve their individual and group target.

Maintain a strong and good relationship with potential customers and real estate agents.

Manage and coordinate with Real Estate Agencies too achieve sales numbers.

Monitor sales performance, track regularly and identify areas for improvement.

Source & secure potential tenants.

Ensure lease agreement, renewal, monitor rental collection and follow-up on arrears and issue with defaulting tenants.

Ensure compliance on fit-out and manage handover process, ensuring it is done smoothly.

Keep abreast of industry practices and leasing regulations.

Oversee day-to-day activities in the sales gallery which includes monitoring the staff on daily operations such as sales inquiries, leads management, project briefing, contract & mortgage signing and after sales service.

Constantly update the Management on the requirements of the property market.

Ensure the sales team execute market research and analysis of property market.

Customer Service:

Oversee the customer service team for assigned development.

Provide guidance to the team in handling customer complaints and ensure the customer service team follow up and resolve customer complaints and defect rectification works effectively and efficiently.

Monitor and guide the team to resolve enquiries and complaints by determining the problem, providing the best solution to resolve the problem and ensuring the task is carried out timely.

To prepare aging report for customer complaints and defect rectification works.

Maintain a good relationship with the internal and external team.

Ensure the team keeps track of and records all customer complaints, comments and solutions provided.

Ensure that sales documentation is well prepared in accordance with the company's policies and procedures.

Any ad-hoc tasks as assigned by your superior.

Job Requirements:

Possess a Diploma or Degree in Marketing, Business Administration or equivalent with minimum 10 years' working experience in the property development industry.

Strong command of both written and spoken English and Mandarinto effectively communicate with Mandarin-speaking clients.

Pleasant disposition with strong communication, interpersonal and presentation skills.

Innovative, highly self-motivated and ambitious in achieving goals.

Ability to work under pressure.

Ability to work under minimum supervision with a strong sense of responsibility.

Ability to demonstrate strong customer service skills and effectively address customer needs.

Effective problem-solving skills.

Strong leadership skills with the ability to motivate the sales team.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have in the real estate industry? How much notice are you required to give your current employer?

Founded in the year 1984 by Tan Sri Dato' Seri Vincent Tan Chee Yioun, Berjaya Land Berhad is one of Malaysia’s largest dynamic and expanding conglomerate with its wide array of core business activities, including financial services, consumer marketing & retail, hotels, resorts, & recreation development, property investment & development, gaming & lottery.

BERJAYA means SUCCESS in Bahasa Malaysia and reflects the success and Malaysian character of the Berjaya Land's core businesses. Our symbol made up of closely interwoven B's represent our strong foundation and the constant synergy taking place within the Berjaya Land group of companies. Each B faces a different direction, depicting the varied strengths of the companies that make up the Berjaya Land group of companies.

Today, Berjaya Land Berhad and its affiliates have a total employee strength of more than 4,000. In Berjaya, we believe in the personal and professional development of our employees, which is why we are constantly striving to provide a cross-functional environment, as well as endless development and upskilling opportunities to our employees to bring out their fullest potential and grow together with the company. In Berjaya, we are not the practitioners of success, we are the success!

Founded in the year 1984 by Tan Sri Dato' Seri Vincent Tan Chee Yioun, Berjaya Land Berhad is one of Malaysia’s largest dynamic and expanding conglomerate with its wide array of core business activities, including financial services, consumer marketing & retail, hotels, resorts, & recreation development, property investment & development, gaming & lottery.

BERJAYA means SUCCESS in Bahasa Malaysia and reflects the success and Malaysian character of the Berjaya Land's core businesses. Our symbol made up of closely interwoven B's represent our strong foundation and the constant synergy taking place within the Berjaya Land group of companies. Each B faces a different direction, depicting the varied strengths of the companies that make up the Berjaya Land group of companies.

Today, Berjaya Land Berhad and its affiliates have a total employee strength of more than 4,000. In Berjaya, we believe in the personal and professional development of our employees, which is why we are constantly striving to provide a cross-functional environment, as well as endless development and upskilling opportunities to our employees to bring out their fullest potential and grow together with the company. In Berjaya, we are not the practitioners of success, we are the success!

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