Senior Manager, Quality

SICK; Kampung Baru Ulu Tiram; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in sensor electronics is looking for a Senior Manager, Quality in Johor Bahru. This strategic leader will oversee quality operations, drive process improvements, and ensure compliance with regulatory standards. The ideal candidate should have a Bachelor's in Engineering, extensive experience in quality management, and strong leadership skills. The role involves collaborating across departments to enhance product quality and implement efficient practices.

Qualifications

• Min. 10 years in Quality Management and 5 years in a leadership role.
• ISO 9001, 14001 Certified Auditor.
• Experience in implementing ISO-compliant QMS.

Responsibilities

• Oversee quality operations and compliance with ISO standards.
• Lead internal and external audits on product processes.
• Develop and implement quality management policies.

Skills

Problem-solving

Analytical skills

Stakeholder management

Leadership

Project management

Education

Bachelor's Degree in Engineering

Tools

Microsoft Office

8D

FMEA

PPAP

Job description

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The Senior Manager, Quality (based in the manufacturing plant at Johor Bahru) will oversee quality operations. This role plays a pivotal role in designing, implementing, and monitoring quality control programs. This position is responsible for recommending improvements to methods, procedures, and standards based on data analysis to enhance quality and ensure compliance with regulatory standards.

In this role, the incumbent will combine deep technical expertise in modern quality engineering practices with strong leadership and mentorship capabilities to build a high performing team.

The incumbent is a natural collaborator who collaborates cross-functionally with Production, Engineering, relevant project teams, etc., to create robust testing frameworks, processes, and automation strategies that align with both business objectives and industry best practices.

The position is more than operational; it's a strategic leadership role that contributes, influences, and drives meaningful change at both the site and global levels to achieve operational excellence.

Quality Management & Compliance

Define and continuously refine quality management policies, standards, frameworks, and tools to drive efficient and effective quality management practices, including but not limited to the development and implementation of robust inspection, testing, and evaluation practices of products and equipment.

Oversee and maintain Quality Management Systems (QMS), ensuring compliance and successful certification with ISO 9001, 14001, etc., across manufacturing plants and regions, with regular updates to policies and standards reflecting regulatory changes and industry best practices.

Serve as the lead representative for customer audits and third-party certifications, ensuring sites meet or exceed quality expectations.

Establish and monitor KPIs for quality performance, driving corrective and preventive actions (CAPA) where necessary.

Lead regular internal and external audits on product processes and products, ensuring compliance and continuous process improvement.

Oversee and manage customer complaints, field returns, and warranty claims, utilizing structured problem-solving methodologies such as 8D, 5-Why, and FMEA.

Supervise and investigate quality issues, identify root causes, and implement corrective actions.

Collect, analyze, and interpret quality data to identify trends and patterns, and recommend improvements.

Collaborate with R&D, engineering, and manufacturing teams to ensure product quality from development through mass production.

Drive Lean, Kaizen, and Six Sigma methodologies to optimize processes, reduce costs, and eliminate waste.

Lead planning processes to meet operational goals, including forecasting, capacity planning, and resource allocation.

Supervise, mentor, and develop a team of high-performing quality assurance and planning professionals.

Design and deliver training to production line employees on quality control procedures and best practices.

Foster a collaborative work environment emphasizing accountability and teamwork.

Ensure proper training and development programs are in place to enhance staff competencies.

Lead, develop, and implement programs/initiatives to foster a culture of quality ownership.

Participate in cross-site quality standardization initiatives to ensure best practices across sites.

Participate in the development and implementation of supplier quality management programs, conducting audits, and ensuring corrective actions.

Collaborate with senior leadership to develop long-term quality strategies for sustainable operational excellence.

New Product Introduction (NPI) & Supplier Quality Management

Oversee Quality Engineering for NPI, ensuring robust validation processes for new product launches.

Participate in and lead the development and implementation of supplier quality management programs, conducting audits, and ensuring corrective actions.

Collaborate with R&D, engineering, and manufacturing teams to ensure product quality from development through mass production.

Requirements:

• Bachelor's Degree in Engineering (Mechanical, Manufacturing, or Industrial)
• Min. 10 years relevant experience in Quality Management, with at least 5 years in a regional or leadership role in manufacturing engineering, preferably in electronics industries
• ISO 9001, 14001 Certified Auditor with extensive knowledge of external audits, quality management, and risk management principles
• Experience in leading and implementing ISO-compliant QMS (e.g., ISO 9001) in the region and subsidiaries
• Deep understanding of quality systems (8D, FMEA, PPAP, etc.)
• Strong problem-solving, analytical, and stakeholder management skills
• Ability to work in diverse, multi-level, cross-divisional, and multicultural environments with strong leadership, project management, and interpersonal skills
• Ability to thrive under pressure, manage multiple priorities, and meet tight deadlines
• Excellent written and verbal communication skills
• Mastery of Microsoft Office suite

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Your application will include the following questions:

• Expected monthly basic salary?
• Qualifications you possess?
• Years of experience in QA role?
• Years of auditing experience?
• Experience with ISO 9001?
• Management/leadership experience?

Manufacturing, Transport & Logistics, 101-1,000 employees

When human inspiration meets a passion for technology, the future is born. YOUR future. With dedication and innovation, we can break new ground. SICK sensors play a key role in production, logistics, and automation, identifying, classifying, and protecting objects.

With over 11,000 employees and nearly 50 subsidiaries, we are among the world's leaders in sensor electronics.

SICK SDN BHD manufactures intelligent sensors for factory and logistics automation, expanding in Asia. Get involved. Your ideas count.

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