Senior Manager, Outsourcing Management (Recovery & Asset Management)

SME Bank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading bank is seeking a Senior Manager for Outsourcing Management focusing on recovery and asset management. This role requires strategic oversight of external partnerships, aimed at enhancing operational efficiency and compliance within the organization. Ideal candidates will possess extensive recovery experience and strong leadership skills, directing projects that drive business growth and financial performance.

Qualifications

• Minimum 8 years related experience in recovery.
• Good professional ethics & occupational track record.
• Possess skills in contracts, procurement, credit & financing.

Responsibilities

• Develop and manage strategic alliances for outsourcing.
• Initiate and design outsourcing evaluations and contracts.
• Ensure compliance with legal and regulatory requirements.

Skills

Contracts

Procurement

Strategic Planning

Business Analysis

Project Planning

Business Development

Marketing

Education

Bachelor’s degree in any relevant fields

Job description

Senior Manager, Outsourcing Management (Recovery & Asset Management)

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As a high-performance organisation, we offer our services through all our branches operating nationwide. Our key initiatives are driven by various action-plans to create a high level of engagement while nurturing the core values of S.M.I.L.E among the Talent Capital of the Bank.

Talent management and development are the cornerstone of our operations. We are continuously scouting for the right talents to fill up the role as Senior Manager, Outsourcing Management.

Job Summary

Develop strategy, streamline operation, identify, manage, conduct research and monitor performance of external debt collection agents (DCA) & partners.

Initiate & develop new businesses, partner and venture with DCA for collaboration to accelerate recovery for Recovery & Asset Management (RAM) division and SMEB Asset Management Sdn Bhd (SAM).

Lead, advise and monitor execution on projects for recovery process improvements, campaigns, including feasibility studies and financial impact simulations.

Job Description

To lead post-mortem review for assigned portfolio in identifying the key findings and challenges on significant financing exposures for impaired and disposal collateral.

Collaborate with all cross-functional teams to ensure that KPIs, objectives and deliverables are achieved in a timely manner.

Act as contact point between internal and external for outsource projects.

Plan, oversee and lead outsourcing projects to accelerate recovery.

Accurate and timely reporting.

Bring solutions to problems.

Commit continued improvement in competency, capability and efficiency.

Job Responsibilities

Develop and manage company’s strategic alliances, changes associated and key partnerships by offering solutions /value/outcome and engage effectively across all channels.

Initiate, design, develop, organize, drive constantly and participate in evaluation and selection of outsourcing for onboarding, on-going performance and renewal, negotiate contract terms, manage and resolve outsourcing issues.

Pro-actively identify issues and risks and take swift actions to resolve by planning, strategizing, troubleshoot to determine the root cause for low-achieving DCA’s and outsource partners.

To monitor execution of methods implementation and solutions for debt collection agencies for RAM.

To ensure contracts are up to date and provide feedback for any improvement in clause and operation. Proficient in contract review, budget management and in-depth understanding of project life cycle.

To initiate technology ideas and project implementation for data-driven decision making.

Ensure that outsourcing strategies fully comply with Shariah, legal statutory and regulatory requirements, as well as prevailing policies and procedures by the bank.

To initiate knowledge sharing session on the portfolios with the team and recommend potential mitigations to avoid future recurrence.

Conduct knowledge sharing sessions to equip the team with know-how in outsourcing, asset disposal and recovery related matters.

Requirements

Bachelor’s degree in any relevant fields.

Minimum 8 years related experience in recovery.

Good professional ethics & occupational track record.

Possess skills in contracts, procurement, credit & financing, strategic planning, business analysis, forecasting & project planning skills, legal action – civil & foreclosure, business development & marketing.

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Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Recoveries Specialist? How many years' experience do you have as a Business Developer?

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