Senior Manager, Operational Excellence (OpEx) (Compliance Operations)

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

OKX, a leading digital asset trading platform, is seeking a Senior Manager for Operational Excellence in Kuala Lumpur. The successful candidate will lead a team to enhance compliance workflows, driving process improvements and efficient operations. Strong leadership skills and experience in compliance processes are vital as the role demands a significant impact on operational efficiency and regulatory compliance.

Benefits

Competitive remuneration package (Basic Salary + Yearly Bonus)

Meal Allowance up to RM 500/month

Monthly Team Building

RM 3,500 Benefits per annum (Training & Wellness)

Convenient workplace (5 minutes walk from MRT TRX)

Excellent prospects for growth and promotion

Employee engagement program

Multinational working environment

Qualifications

• 5+ years of experience in compliance operations or process improvement.
• 2+ years in leadership or management roles.
• Familiarity with regulatory compliance frameworks (KYC, AML) is crucial.

Responsibilities

• Lead improvement initiatives across compliance operations.
• Design and optimize workflows leveraging automation.
• Establish KPIs for the operational excellence team.

Skills

Process Optimization

Workflow Automation

Continuous Improvement

Team Management

Strategic Thinking

Interpersonal Skills

Problem Solving

Education

Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management or related field

Tools

Lean

Six Sigma

Agile

Project Management

Job description

Senior Manager, Operational Excellence (OpEx) (Compliance Operations)

About OKX

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience.

About the opportunity

The Senior Manager, Operational Excellence (OpEx) will think big about the Compliance Operation workflows and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, being compliant. The OpEx Specialist is mainly responsible for identifying areas of improvement within the Compliance Operation team and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of Compliance processes, features, and services.

What You'll be Doing:

• Lead a team of four Operational Excellence specialists, setting strategic direction, managing performance, and fostering a high-performing, collaborative team culture.
• Drive and overseeprocess improvement initiatives that enhance efficiency, accuracy, and scalability across compliance operations, including KYC, transaction monitoring, and sanctions controls.
• Design, implement, and optimizeend-to-end workflows, leveraging automation and technology to reduce manual efforts and mitigate operational risks.
• Collaborate cross-functionally with Compliance, Risk, Product, Engineering, and other key stakeholders to identify operational pain points and deliver sustainable, compliant solutions.
• Establish and track performance KPIs for both processes and the OPEX team; use data-driven insights to guide continuous improvement strategies.
• Own the development, documentation, and governance ofstandard operating procedures (SOPs) and best practices to ensure consistency and regulatory compliance.
• Lead the evaluation and deployment ofRegTech solutions, ensuring successful implementation, testing, and operational adoption across relevant compliance workflows.
• Champion a culture ofcontinuous improvement and operational excellence, acting as a change agent to drive innovation and process transformation.
• Identify and assessoperational risks, proactively working with stakeholders to strengthen internal controls and ensure audit readiness.
• Providecoaching and mentorship to team members, enabling their professional development and capability growth within the operational excellence function.

What We Look For In You

• Bachelor’s or Master’s degree in Business Administration, Engineering, Operations Management, or a related field.
• 5+ years of experience in compliance operations, process improvement, or operational risk within financial services or fintech; 2+ years in a leadership or team management role preferred.
• Proven expertise inprocess optimization, workflow automation, and continuous improvement using frameworks such as Lean, Six Sigma, or Agile.
• Demonstrated leadership skills, includingteam management, performance coaching, and stakeholder alignment across departments.
• Strong strategic thinking and problem-solving capabilities with the ability to navigate complexity and deliver practical solutions.
• Excellent interpersonal and influencing skills, with the ability tocommunicate effectively at all organizational levels and across functions.
• Familiarity withproject management principles, and experience managing multiple initiatives simultaneously while maintaining focus on delivery and impact.
• Highly adaptable, proactive, and comfortable working infast-paced and evolving environments.
• Excellent written and verbal communication skills, with a sharp attention to detail and documentation quality.
• Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions) and how operational design impacts regulatory effectiveness.
• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk fromMRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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