Senior Manager of Payment Ops-Retail Ops

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring operations performance to ensure the team meets SLA at all times, and maintaining a high standard of operations control and compliance within the division. You will lead and manage the Payment Channel Operations team and related stakeholders.

Client Details

A leading Global Bank.

Description

1. Lead the COC team
2. Lead and responsible for day-to-day operations to ensure SLAs and all deliverables are met
3. Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
4. Conduct internal reviews/tests to ensure compliance
5. Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
6. Proactively manage and resolve customers' and business units' feedback and queries promptly
7. Drive operations-related projects & process improvements
8. Lead and coach staff to a high standard of performance, productivity, and service quality
9. Ensure that the Bank's policies, guidelines, operations control, and compliance requirements are strictly adhered to;
10. Ensure that operation procedures are kept up to date;
11. Identify opportunities to improve productivity, efficiency, and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure a high standard of performance, productivity, and service quality

Profile

* Bachelor's degree
* At least 10 years of retail banking operations, especially in Account Maintenance (account opening and customer/account maintenance), Financial Payment, Customer Claims from Self-Service Machines, and Cheque Processing
* At least 10 years of team management experience with a minimum size of 20
* Able to multi-task and cope with change and diversity in a fast-paced environment
* Experience in change management projects, including successful RPA and automation implementations.
* Strong organizational and management skills with strong leadership qualities

Job Offer

1. A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
2. Leaders who support your development through coaching and managing opportunities.
3. A world-class training program in financial services.
4. A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on +603 2302 4122.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.