Your Responsibilities
Strategic and Service Leadership
- Lead end-to-end ocean freight operation, including managing team’s performance
- Build and maintain strong vendor relationships to secure competitive rates and space allocations
- Monitor global trade lane performance and adjust routing or partners as needed
Client Operations Support
- Act as key escalation points for high-priority client shipments and operational challenges
- Collaborate with sales and account management teams to ensure operational alignment with client contracts and SLAs
- Support onboarding of new clients from an operational perspective, ensuring smooth integration into ocean freight services
Carrier Procurement & Pricing Strategy
- Lead or support the procurement of ocean freight capacity through direct negotiation
- Work with pricing and commercial teams to develop competitive client quotes and maintain margin targets
- Stay current on market trends and rate fluctuations to provide guidance to clients and internal stakeholders
Operational Excellence & Compliance
- Drive continuous improvement initiatives focused on process efficiency, cost savings, and service consistency
- Ensure all ocean freight activities comply with international trade regulations, custom laws, and company policies
Team Leadership & Development
- Manage and mentor a team of ocean freight coordinators, supervisors, and documentation specialists
- Promote a culture of accountability, service excellence, and professional development
- Ensure staffing levels and team capabilities meet business volume and complexity
Other tasks entailed in the capacity of this role.
Your Profile
- Experienced in international logistics or freight forwarding, with at least 3 years in ocean freight management
- Strong leadership and people management experience in a client-focused logistics environment
- Proven successful in negotiating with ocean carriers
- Deep knowledge of INCOTERMS, global shipping regulations, and documentation requirements
- Familiarity with digital freight platforms and shipment visibility tools will be an advantage