Senior Manager, Marketing Operations

2X; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a dynamic and fast-growing B2B marketing-as-a-service organization as a Senior Manager of Marketing Operations. In this pivotal role, you will leverage your extensive experience in MarTech and lead management to optimize and integrate marketing technology stacks for a diverse client base. Collaborate with a world-class team of strategists and developers, driving innovation and enhancing marketing performance. This position offers a unique opportunity to shape the future of marketing operations while fostering a collaborative and growth-oriented work environment. If you're passionate about technology and marketing, this role is perfect for you.

Qualifications

• 7+ years of experience in Marketing Operations or MarTech.
• Proven track record of successful marketing technology initiatives.
• Leadership experience managing cross-functional teams.

Responsibilities

• Evaluate client's business needs to recommend effective MarTech solutions.
• Drive strategic oversight of marketing technology stack and processes.
• Manage and mentor junior team members in marketing operations.

Skills

Marketing Operations

MarTech Implementation

Lead Management

Analytical Skills

Communication Skills

Leadership

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Business

Bachelor's Degree in Information Technology

Tools

Marketo

Eloqua

Salesforce Account Engagement (Pardot)

Hubspot

Salesforce

Job description

Group Company: 2X Malaysia

Designation: Senior Manager, Marketing Operations

Office Location: Kuala Lumpur

The brief

We are seeking an experienced and knowledgeable Senior Marketing Operations Manager to join our dynamic, fast-growing, B2B marketing-as-a-service organization. This position requires a deep understanding of the intricacies of implementing, optimizing, and integrating B2B marketing tech (MarTech) stacks. The ideal candidate will have a deep understanding of B2B MarTech and lead management, serves as the architect to support overall martech strategy, process optimization and integrations for our diverse client base.

Why work with us?

We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and writers who work together to get things done the smart way.

We value personal and professional growth; thus, we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration, and mutual respect. We work with integrity, have a lot of FUN, and we are staunch believers in work-life-balance. Our collaborative nature enables us to quickly share the best practices among our teams and recommend new ideas to our clients that are ready to implement.

And we’re all about that growth. Our revenue, employees, and client base are expanding rapidly – doubling every 4-6 months. Our clients are industry leaders and multimillion-dollar companies who have trusted 2X to deliver tens of millions in pipeline and thousands of qualified leads.

Best of all, we’re just getting started!

Challenges You’ll Tackle

• Evaluate and understand client's business needs and marketing objectives to recommend and implement effective MarTech solutions.
• Drive the strategic oversight and optimization of the marketing technology stack, leading the implementation of new technologies and processes, managing cross-functional projects, and ensuring seamless integration, operational efficiency, and data-driven decision-making to enhance marketing performance.
• Plan and oversee scalable Lead-to-Opportunity processes, lead management and lifecycle design, transforming how the marketing team captures, scores, qualifies, converts, and prioritizes leads.
• Analyze and review existing marketing processes and MarTech implementation, identify opportunities and challenges for strategic decision-making, provide findings and roadmap to optimize.
• Provide strategic guidance on the utilization of marketing technologies to improve campaign effectiveness and ROI.
• Collaborate cross-functionally to create and manage quarterly plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, and identify obstacles and ensure they are addressed.
• Stay updated with industry trends and advancements in marketing technology to continuously improve and innovate our service offerings.
• Manage, mentor and provide guidance to junior team members, sharing expertise and best practices in marketing operations.
  
  

What do you need to succeed?

• Bachelor's degree in marketing, business, information technology, or a related field.
• Minimum of 7 years of experience in Marketing Operations, MarTech, or a related field within a marketing organization.
• Proven track record of developing and executing successful marketing operations and technology initiatives within a large organization.
• Excellent communication and client-facing skills, with the ability to translate complex technical concepts into clear, actionable strategies.
• Leadership experience with the capability to manage cross-functional teams and influence stakeholders.
• Exceptional analytical and problem-solving skills, with the ability to extract actionable insights from complex data sets.
• Deep understanding of marketing technologies such as marketing automation platforms, CRM systems, and digital marketing tools, such as Marketo, Eloqua, Salesforce Account Engagement (Pardot), Hubspot, Salesforce, etc.
• A self-motivated, proactive, and results-oriented mindset with keen attention to detail.
• Minimum 4 years of managerial experience required, preferably in marketing operations or a related field.