Senior Manager/ Manager - IT Service Delivery (Infrastructure)

PROTON Holdings Berhad; Subang Jaya; On-site; MYR 120,000 - 200,000; Full time

Job summary

A leading company in the automotive sector is seeking a Senior Manager/Manager for IT Service Delivery. This role is critical for enhancing operational efficiency and integrating IT systems to support business objectives. Ideal candidates must demonstrate strong leadership skills and a deep understanding of IT operations, project management, and strategic planning.

Qualifications

• Experience in IT service management, preferably in a managerial role.
• Strong understanding of IT operational processes and best practices.
• Proven ability to lead teams and manage projects.

Responsibilities

• Oversee IT operations and recommend improvements to meet objectives.
• Manage IT projects, track schedules, and ensure resource optimization.
• Ensure compliance with IT policies and data security measures.

Skills

Strategic management

IT operations management

Process improvement

Project management

Data security and compliance

Leadership and guidance

Education

Bachelor's degree in Information Technology or related field

Professional certifications in IT management (e.g., ITIL, PMP)

Job description

Senior Manager/ Manager - IT Service Delivery (Infrastructure)

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This role involves understanding the company's business operations, reviewing IT operational requirements, and recommending improvements to meet business objectives.

Make strategic management decisions using professional and business knowledge.

Ensure smooth transactions for customers and partners by designing and improving business processes and services.

Research IT trends, technologies, and best practices to optimize IT operations and project implementations.

Consult with management to analyze system needs for operational efficiency and reliability.

Understand all aspects of business and technical requirements involving internal and external parties to ensure effective IT operations.

Manage IT projects by tracking schedules, resources, conducting risk assessments, and meeting objectives.

Ensure integration and data integrity across business and technical systems to deliver solutions effectively.

Plan and manage departmental operations, including budgeting and resource planning, to enhance efficiency.

Negotiate contracts with vendors and consultants, and oversee proposal and financial negotiations.

Adhere to IT policies to ensure data security, accuracy, and compliance.

Provide leadership and guidance to staff, including training and competency development.

Conduct performance reviews and support staff development.

Participate in management or board-level reporting when required.

Promote teamwork, communication, and motivation within the department.

Monitor and ensure high-quality work and optimal resource utilization.

Candidate Skills Match

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The application process includes questions on work rights in Malaysia, expected salary, and experience as an IT Services Manager.

Note: The unrelated content about PROTON and Malaysian automotive history appears to be irrelevant to this job description and should be disregarded.