Senior Manager/Manager, Human Resources (Pavilion Bukit Jalil)

Kuala Lumpur Pavilion; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading retail organization in Kuala Lumpur is looking for an experienced Senior Manager/Manager in Human Resources. This role involves developing HR policies, overseeing recruitment, managing employee relations, and ensuring compliance with employment laws. Candidates should ideally hold a Degree in HR and have experience as an HR Generalist, preferably in retail. The position offers an opportunity to shape HR initiatives in a dynamic environment.

Qualifications

• High work ethic and excellent communication skills.
• Knowledge of employment laws and HR practices.
• Experience as an HR Generalist within a retail environment or similar.

Responsibilities

• Develop and implement HR policies and SOPs.
• Oversee the recruitment process and onboarding of new hires.
• Serve as a point of contact for employee inquiries and concerns.
• Manage the full cycle of performance management.
• Identify training needs and coordinate sessions.
• Ensure compliance with relevant employment laws.
• Process payroll and administer employee benefits.
• Maintain HR data and generate reports for management.

Skills

Excellent communication skills

Strong organizational skills

Interpersonal skills

Knowledge of employment laws

Strategic thinking abilities

Education

Degree in HR

Job description

Senior Manager/Manager, Human Resources (Pavilion Bukit Jalil)

We are seeking an experienced Senior Manager/Manager, HR with outstanding people skills to ensure that our human resources programmes and initiatives are effective, efficient, and aligned to overall business objectives.

Reporting to the General Manager, Human Resources, the key duties of the HR Manager will include:

Responsibilities

• Policy Development and Implementation
  • Assist to develop, review, and update HR policies and SOPs in line with legal requirements and organisational goals
  • Implement HR policies across all departments and ensure adherence throughout the organisation.
  • Provide guidance and support to employees and managers regarding HR policies and procedures
• Recruitment and On-boarding
  • Oversee the recruitment process, including job postings, candidate screening, interviewing, and selection
  • Coordinate with hiring managers to ensure staffing needs are met efficiently and effectively.
  • Handle on-boarding for new hires
• Employee Relations
  • Serve as a point of contact for employee inquiries, concerns, and grievances
  • Mediate conflicts and facilitate resolution between employees and management
  • Promote a positive work culture and employee engagement initiatives
  • Plan and organise social activities for employees
• Performance Management
  • Handle the full cycle of performance management process
  • Provide guidance to managers on performance improvement plans and disciplinary actions when necessary
• Training and Development
  • Identify training needs within the organisation and training programmes to address skill gaps
  • Coordinate training sessions and workshops for employees
  • Handle HRDC claims
• Compliance and Legal Responsibilities
  • Ensure compliance with all relevant employment laws, regulations, and industry standards.
  • Keep abreast of changes in legislation and update HR policies accordingly.
  • Conduct regular audits to ensure HR practices align with legal requirements.
• Payroll and employee benefits
  • Handle the processing of payroll for all employees
  • Handle the processing of employee claims and administer employee benefits such as health insurance, etc.
• Data Management and Reporting
  • Maintain accurate and up-to-date employee records and HR database
  • Generate reports and analyse HR metrics to identify trends and areas for improvement
  • Provide management with insights and recommendations based on HR data analysis

Qualifications

The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of employment laws and HR practices, strategic thinking abilities, strong organizational skills and excellent interpersonal skills. Ideally you will possess a Degree in HR and previously worked as an HR Generalist within a retail environment. However we will also consider profiles from other customer services driven industries. Given the nature of our business, this role will suit an individual who can work both operationally and strategically with the ability to build effective and collaborative partnerships at all levels.