Senior Manager, iCIMB MSC - Singapore Operations (Payment Operations) MY

CIMB; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A prominent financial institution is seeking a leader for their Remittance Department in Kuala Lumpur. This role involves overseeing daily operations, ensuring compliance, and enhancing service quality while managing a team of payment specialists. Ideal candidates will have a Bachelor’s degree and extensive banking experience, including specific knowledge of regulatory standards and operational efficiencies.

Qualifications

• Minimum 10 years of relevant banking experience.
• At least 5 years in a leadership role within a financial institution.

Responsibilities

• Lead and manage the day-to-day operations of the Remittance Department.
• Implement controls for compliance with regulatory laws and Group guidelines.
• Oversee transformation programmes execution and completion.

Skills

Knowledge of SWIFT MT and MX messaging formats

Strong presentation and influencing skills

Experience with MEPS+

Ability to manage operations efficiently

Education

Bachelor’s Degree or Professional Qualification in Accounting, Finance, Business, Economics, or Financial Engineering

Job description

Job Purpose

Lead and manage the day-to-day operations of the Remittance Department to ensure effective, accurate, and timely payment execution.

Implement controls to ensure full compliance with regulatory laws, Group guidelines, and procedures.

Oversee and be responsible for the successful execution and completion of transformation programmes.

Key Responsibilities

Strategy and Planning

• Plan and manage the payment team to ensure accurate and prompt processing in accordance with MAS and Group policies.
• Recommend operational improvements for efficiency, control, and security.
• Define key objectives and performance measures for the department.
• Organize resources, including staff development requirements.

Business Performance and Management

• Promote a positive organizational culture aligned with Group values.
• Ensure procedures are current, understood, and followed.
• Review processes regularly to deliver high-quality service and meet KPIs while managing operational risks.
• Optimize resource use for productivity and performance.
• Perform other tasks as assigned by management.

People Management

• Develop teams of payment specialists and identify potential candidates.
• Provide ongoing training and development.
• Uphold high standards of ethics and conduct.
• Supervise, guide, and motivate staff for performance improvement.
• Create a harmonious work environment and enhance staff discipline.
• Foster teamwork and manage resources during crises like MC and EL.
• Coach and develop staff to maximize operational efficiency.

Regulatory Compliance

• Ensure compliance with all regulatory and internal policies.
• Manage and mitigate financial and reputational risks with appropriate controls.
• Escalate issues like suspicious transactions promptly.

Risk Management

• Monitor operational and system risks proactively.
• Identify, escalate, and manage risks according to product standards.
• Establish Key Risk Indicators and monitor performance against them.
• Implement controls to prevent fraud and losses.

Sustainability Development

Optimize operations and resources to create efficiencies, reduce costs, and strengthen the Group’s brand.

Job Specification & Qualifications

• Bachelor’s Degree or Professional Qualification in Accounting, Finance, Business, Economics, or Financial Engineering.
• Minimum 10 years of relevant banking experience.
• At least 5 years in a leadership role within a financial institution.

Required Competencies & Skills

• Deep knowledge of SWIFT MT and MX messaging formats, banking products, and regulations.
• Experience with MEPS+, reconciliations, investigations, and treasury operations.
• Proven ability to manage operations efficiently and within budget.
• Strong presentation and influencing skills.
• Robust network within the international wholesale banking community.
• Commitment to excellent service and talent development.