Senior Manager, Group Medical Underwriting

AIA Shared Services; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is looking for an experienced Underwriting Transformation Lead. The role involves simplifying underwriting processes and improving customer experience through data analytics and automation. Ideal candidates will have at least 10 years of experience in underwriting within the Life Insurance or Reinsurance sector. Strong communication and project management skills are essential.

Qualifications

• 10 years of relevant experience as an underwriter within the Life Insurance or Reinsurance Industry.
• Regional experience preferred.
• Strong data analytics and presentation skills.

Responsibilities

• Simplify underwriting processes to enhance customer experience.
• Improve rule precision and reduce manual referrals.
• Provide subject matter expertise for automation projects.

Skills

Strong data analytics

Excellent communication skills

Stakeholder management

Project management

Education

University graduate, preferred medical graduate

Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To lead and support underwriting transformation initiatives across the allocated business units, focusing on automation, rule engine enhancement, and leveraging data and AI to improve operational efficiency and customer experience.

Responsibilities include, but are not limited to, the following:

• Simplify underwriting processes and enhance customer experience by improving rules, leveraging data, analytics, and innovation to reduce medical evidence requirements and increase new business take-up rates
• Improve rule precision and reduce manual referrals using analytics and historical data insights. Support the development and governance of core underwriting rules and standards
• Provide subject matter expertise (SME) for straight-through processing (STP) automation and operational efficiency projects. Guide business units in adopting new technologies and digital capabilities.
• Contribute to reinsurance strategy and maintain regional reinsurance relationships
• Work closely with Claims, Risk, and other technical functions to ensure alignment and integration of underwriting strategies
• Promote professional development within the Underwriting Community of Practice. Monitor and support business units in achieving operational targets and improving existing processes.
• Guide business units in adopting new underwriting technologies and digital capabilities, ensuring alignment with strategic goals
• Apply strong data analytics and visualization skills to generate insights, support decision-making, and effectively communicate with stakeholders.
• Partner with allocated business units to identify, track, and implement operational use cases that improve underwriting efficiency and overall process performance.
• Work independently to drive allocated buy projects applying strong project management skills and collaborate for end-to-end closure of the projects.

Job Requirements:

• University graduate, preferred medical graduate
• 10 years of relevant experience as an underwriter within the Life Insurance or Reinsurance Industry
• Regional experience, preferred
• Excellent communication skills and stakeholder management experience required
• Strong data analytics and presentation skills
• Strong project management skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.