*Senior Manager Group Learning & Development

DKSH Group; Selangor; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Senior Manager for Group Learning & Development to oversee training programs and enhance learning experiences. This role involves collaboration with HR teams and direct management of LMS operations, ensuring effective training delivery across regions.

Qualifications

• Expertise in L&D at an MNC level: needs diagnosis, roadmap development.
• Experience in creating training content in various formats.

Responsibilities

• Lead planning and delivery of soft skills development programs.
• Conduct Train-the-Trainer sessions to enhance facilitator capabilities.
• Deliver training directly to employees across functions and regions.

Skills

Communication

Project Management

Analytical Abilities

Cultural Sensitivity

Continuous Improvement

Education

Bachelor’s degree in HR

Bachelor’s degree in Psychology

Bachelor’s degree in Education

Bachelor’s degree in Business

Tools

Office 365

SuccessFactors LMS

Elucidat

Articulate

iSpring

Job description

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Title: *Senior Manager Group Learning & Development

Location:

Petaling Jaya, MY, MY

Global Business Unit: OTH

Job Function: Human Resources

Requisition Number: 185935

Description:

Job Summary

You will lead the planning, delivering, and continuous improvement of soft and essential skills development programs across DKSH. This global role involves hands-on facilitation of learning workshops, overseeing training operations, scheduling, and learning systems. As a core member of the Group L&D team, you will deliver high-impact training to diverse audiences, ensure effective execution of learning plans, and manage two direct reports responsible for LMS operations and data management. The role requires close collaboration with market L&D colleagues and HR Business Partners to maintain consistent delivery standards and high learner engagement across regions.

General Responsibilities

• Partner with market HR and peer trainers to identify global learning needs for soft and essential skills annually, setting key priorities and planning Group-level Train-the-Trainer sessions and workshops.
• Coordinate the Group-level soft and essential skills training calendar with peer trainers to ensure effective coverage, balanced workloads, resource alignment, and smooth operations, including accurate data capture and analysis.
• Conduct Train-the-Trainer (TTT) sessions to enhance facilitator capabilities and consistency.
• Provide coaching, observation, and feedback to internal trainers to uphold delivery standards and learner engagement.
• Deliver soft and essential skills training directly to employees, focusing on mid-level audiences across functions and regions.
• Support content and delivery improvement based on feedback and data insights, sourcing content or external vendors as needed.
• Collaborate with local L&D teams and HR Business Partners for smooth rollout and localized implementation of programs.
• Stay current with best practices in TTT, facilitation, and behavioral skills development, serving as a subject matter expert.
• Manage two direct reports responsible for LMS administration, data reporting, and digital learning support.
• Leverage training and system data to create and maintain scorecards, dashboards, and impact reports for L&D programs.

Functional Skills and Knowledge

• Expertise in L&D at an MNC level: needs diagnosis, roadmap development, instructional design.
• Experience in creating training content in various formats (classroom and digital).
• Delivery of in-person and virtual training in a multinational environment.
• Cultural sensitivity in international/cross-cultural settings.
• Technologically proficient: Office 365 (Excel, PowerPoint, Outlook, Teams), online tools (Miro, Menti.com).
• Familiarity with e-learning authoring tools (Elucidat, Articulate, iSpring).
• Knowledge of Learning Management Systems; familiarity with SuccessFactors LMS is a plus.
• Project management and training operations skills, analytical abilities.
• Excellent English communication skills; knowledge of other Asian languages is advantageous.
• Customer and business-centric mindset.
• Continuous improvement, resourcefulness, and solutions orientation.
• Comfortable with presenting and public speaking.

Education

Bachelor’s degree or recognized certificates in HR, L&D, Psychology, Education, Business, or a related field.