Senior Manager,E-Commerce

MR DIY TRADING SDN BHD; Seri Kembangan; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global home improvement company in Malaysia is seeking an E-Commerce Senior Manager to lead its online retail strategy. This role involves developing the e-commerce strategy across various channels, overseeing P&L, and managing supplier negotiations. The ideal candidate will possess at least 7 years of e-commerce management experience, exceptional skills in negotiation particularly with suppliers in China, and fluency in Mandarin. Join us to shape the future of retail!

Qualifications

• Minimum of 7 years of progressive experience in e-commerce management.
• At least 3 to 5 years in a leadership role overseeing multi-channel online retail.
• Proficiency in written and spoken Mandarin Chinese for supplier negotiations.

Responsibilities

• Develop and manage the e-commerce strategy for sales growth.
• Own the e-commerce P&L, managing budgets and forecasting.
• Oversee the merchandising process for online channels.

Skills

E-commerce management

Negotiation

Commercial strategy

Data analysis

Merchandising

Education

Bachelor's degree in Business, Marketing, E-commerce, or related field

Master's degree

Tools

Shopify

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

We are currently recruiting for an E-Commerce Senior Manager. The incumbent will be responsible for leading and executing the comprehensive MR.DIY online retail strategy across all digital channels, including our brand website, various e commerce marketplaces, and emerging social commerce platforms. This pivotal role requires a strong commercial mindset, exceptional merchandising coordination abilities, and proven negotiation expertise, particularly with China-based suppliers. The successful candidate will drive sales growth, enhance customer experience, and optimize operational efficiency to achieve ambitious e-commerce targets.

Key Responsibilities:

E-commerce Strategy & Growth

• Develop, implement, and manage the overall e-commerce strategy to achieve sales, profitability, and market share objectives across brand.com, marketplaces and social commerce channels.
• Identify and evaluate new online business opportunities, emerging platforms, and market trends to ensure continuous growth and competitive advantage.
• Conduct market research and competitive analysis to inform strategic decisions and optimize online performance.

Commercial Acumen & Performance Management

• Own the e-commerce P&L, managing budgets, forecasting sales, and controlling costs to maximize profitability.
• Monitor key performance indicators (KPIs) such as conversion rates, average order value, traffic, customer acquisition cost, and return on ad spend. Provide regular, insightful reports and actionable recommendations.
• Develop and execute promotional calendars and pricing strategies to drive sales while maintaining brand integrity and profitability.

Merchandising & Content Coordination

• Oversee the end-to-end merchandising process for all online channels, ensuring optimal product assortment, compelling product listings, and accurate inventory management.
• Collaborate closely with purchasing department, marketing, and creative teams to ensure high-quality product content (descriptions, images, videos) is optimized for e-commerce performance and SEO.
• Plan and coordinate online campaigns, product launches, and seasonal promotions, ensuring seamless execution and alignment with overall business objectives.
• Implement strategies for cross-selling, up-selling, and personalized recommendations to enhance customer experience and increase basket size.

Marketplace & Social Commerce Management

• Manage relationships with key marketplace account managers and social commerce platform representatives.
• Optimize product visibility and ranking on marketplaces through effective use of platform tools, advertising, and promotional activities.
• Develop and execute strategies for social commerce, leveraging live streaming, influencer collaborations, and engaging content to drive direct sales.

Supplier Negotiation & Relationship Management

• Lead negotiations with China-based suppliers for online exclusive product sourcing, pricing, and delivery schedules to ensure competitive costs and reliable supply.
• Establish and maintain strong, long-term relationships with key suppliers, fostering collaboration and ensuring adherence to quality standards and ethical sourcing practices.
• Work closely with logistics and supply chain teams to optimize import processes and ensure timely product availability.

Team Leadership & Development

• Lead, mentor, and develop a high-performing e-commerce team, fostering a culture of continuous improvement, innovation, and accountability.
• Set clear objectives, provide regular feedback, and conduct performance reviews for team members.

Required Experience/Qualification:

• Bachelor's degree in Business, Marketing, E-commerce, or a related field. Master's degree is a plus.
• Minimum of 7 years of progressive experience in e-commerce management, with at least 3 to 5 years in a leadership role overseeing multi-channel online retail.
• Proven track record of driving significant online sales growth and managing e-commerce P&L.
• Demonstrated expertise in commercial strategy, merchandising, and inventory optimization within an e-commerce context.
• Exceptional negotiation skills with a proven ability to secure favorable terms and build strong relationships with international suppliers, particularly those based in China.
• In-depth knowledge of major e-commerce platforms (e.g., Shopify), leading marketplaces and social commerce trends.
• Strong analytical skills with the ability to interpret data, identify trends, and make data driven decisions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Proficiency in written and spoken Mandarin Chinese is required, as the role involves extensive negotiations with suppliers in China.