Senior Manager, Data Center Operations (APAC)

EdgeConneX; Kuala Lumpur; On-site; MYR 335,000 - 391,000; Full time

Job summary

EdgeConneX is expanding APAC data center operations, with Cyberjaya or Johor Bahru bases and travel up to 50% across Malaysia, Indonesia and Japan. You will own day-to-day operations, ensure uptime and SLA performance, and lead site-engineering teams across the APAC portfolio.

This role requires 8+ years in MEP operations, 3+ years leading a site or multi-site team, and a strong track record in cross-border vendor management and customer-facing SLAs. Fluent English is essential.

Qualifications

• 8+ years in data center or critical-facilities MEP operations.
• 3+ years leading a site or multi-site team in a 24×7 colocation or hyperscale environment.
• Experience operating across more than one country, managing cross-border vendor or OEM contracts or regional programs.
• Track record of owning uptime and SLA outcomes for demanding customers.
• Experience managing an OPEX budget and vendor contracts.
• Fluent English.

Responsibilities

• Uptime and SLA performance across APAC sites: incident command and root-cause analysis.
• Lead regional preventive-maintenance program and execution via CMMS with MOP/SOP/EOP standards.
• Build and retain site engineering teams; develop bench strength for new openings.
• Manage vendor contracts and costs for technical labor, OEM services, and maintenance.
• Oversee regional OPEX budget and CAPEX proposals for efficiency and resilience.
• Coordinate operational readiness for new capacity: commissioning and handover.
• Engage customers in operational QBRs and audits; manage escalations.
• Foster a safety and compliance culture across the region.

Skills

Data center ops

MEP systems

Site leadership

English fluency

Education

Bachelor’s degree in electrical or mechanical engineering

Job description

EdgeConneX builds and operates data centers for the world’s largest cloud, AI, content and network companies. From our headquarters in Herndon, Virginia, we run a portfolio of more than 80 data centers across North America, Europe, South America and Asia Pacific, built to each customer’s specification. Asia Pacific is where that portfolio is growing fastest.

About The Role

EdgeConneX is building one of APAC’s fastest-growing hyperscale platforms. Our Cyberjaya campus is designed for 200 MW, with its first 72 MW building now entering service for an anchor hyperscale customer. A 160 MW campus is under construction in Iskandar Puteri, Johor, our Jakarta campus in Cikarang has secured land and power for 200+ MW, and a 350 MW programme is under way in Greater Osaka. You’ll own day-to-day operations across the APAC portfolio: uptime, SLA performance, maintenance strategy, safety, and the site engineering teams that deliver them. You’ll be the operations voice on every new build and expansion, taking sites from L3–L5 commissioning through handover and into steady state. This is a step-up role for an experienced site or country operations lead who wants regional scope, direct accountability to hyperscale customers, and the chance to shape how a new portfolio runs from day one. You’ll report to the Regional Director, APAC Data Center Operations, and work closely with operations leaders in EMEA and the Americas, customer installation project managers, and contract vendors. This role requires a data center MEP operations background. It is not suited to candidates from IT, software, or construction project-management-only backgrounds. Based in Cyberjaya or Johor Bahru, expect up to 50% travel across Malaysia, Indonesia and Japan.

What You’ll Own

• Uptime and SLA performance across APAC sites: incident command, root-cause analysis, and customer communication during events
• The regional preventive-maintenance program and its execution through the CMMS, including MOP/SOP/EOP standards and change management
• Site operations teams: hiring, developing and retaining engineers and site leads, and building bench strength and succession ahead of each new site opening
• Vendor and contract performance for technical labor, OEM service and specialist maintenance, including cost
• The regional operations OPEX budget and capital-improvement proposals (efficiency, PUE, resilience, security)
• Operational readiness for new capacity: commissioning participation (L3–L5/IST), handover acceptance, and ramp-up of new sites and MEP expansions
• Customer engagement: operational QBRs, audits and technical escalations for hyperscale and enterprise customers
• Safety and compliance culture across the region, including EHS, fire/life safety and physical security

What You’ll Need

• 8+ years in data center or critical-facilities MEP operations, including 3+ years leading a site or multi-site team in a 24×7 colocation or hyperscale environment
• Hands-on MEP depth: HV/LV distribution, generators, UPS/battery systems, chilled-water and DX cooling, BMS/EPMS, fire suppression
• Experience operating across more than one country, for example leading or supporting sites in multiple markets, managing cross-border vendor or OEM contracts, or running regional programmes (standards, audits, commissioning) for sites outside your home country
• A track record of owning uptime and SLA outcomes for demanding customers
• Experience managing an OPEX budget and vendor contracts
• Comfort operating with a high degree of autonomy in a fast-moving environment
• Fluent English

Nice to have

• Taking a new site or MEP expansion through commissioning into operations
• Leading teams or vendors across more than one country
• Bachelor’s degree in electrical or mechanical engineering; Uptime ATD/AOS, CDCP/CDCE or similar
• Bahasa Malaysia, Bahasa Indonesia or Japanese

EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities.

EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

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The Pay Range For This Role Is

30,000 - 35,000 MYR per month(Cyberjaya, Malaysia)

30,000 - 35,000 MYR per month(Iskandar Puteri, Malaysia)