Senior Manager - Data center Operations

As the Data Center Senior Manager, you will lead teams tasked with providing 24/7 Cloud Data Centers support for our OCI. Reporting into the Leader of Data Center Operations. If you love to lead, develop, mentor, and grow a dedicated and hard-working team of our technicians in OCI Data Centers, then we want to meet you!

Job description

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. Oracle’s Data Center team is rapidly expanding with new regions and sites across APAC. Not only does this job involve launching new sites and their exponential growth, but also involves team building across an entire organization in relation to recruiting, interviewing, and growing careers within the Data Center Organization.

We’re looking for an experienced leader, with strong people management experience, business acumen, and well-rounded IT technical abilities (at scale) to lead the teams responsible for building and supporting our cloud data centers. The successful candidate will have all three of these attributes in equal measure and be hard-working at a high level.

• Providing leadership, direction, and operational excellence within a subset of sites.
• Working at a global level with peers to achieve consistency and avoid site variability at all costs.
• Establishing and developing teams to execute to requirements.
• Working with distributed teams and contributing to the success of their team and other related teams.
• Coaching and mentoring managers and individual contributors across the organization starting within your site.
• Growing the team by recruiting and hiring top talent in diverse marketplaces.
• Delivering expansion projects on-time with high quality.

This role is a manager of multidisciplined individual contributors at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, possess strong people management ability, and have a deep technical grounding in the physical aspects of IT Service Delivery.

Typical functions for day to day in the role are:

• Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission-critical environment.
• Responsible for ensuring timely delivery of services/tasks to meet project milestones.
• Working with project managers to guide their actions and provide ‘on-the-ground’ advice/support.
• Ensuring the quality benchmark is upheld for new sites/regions/deployments and being the gatekeeper of this.
• Driving the delivery of improvements and providing detailed, concrete feedback in project reviews/lessons learned activities.
• Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations, etc.).
• Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
• Capacity expansions at all scales (rack additions, block additions, whitespace growth, new sites).
• Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Driving a culture of continual improvement and learning throughout everything you do.

You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner.

• Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations.
• Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
• Implement processes and standard methodologies to conform to local laws, policies, and procedures.
• Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
• Participate in Talent review process, performance management, and other topics pertaining to effective people management.
• Understand how to manage individual contributors for the best outcome and self-sufficiency.
• Effective upwards reporting of progress, KPIs, and incidents.
• Critical thinking, and always wondering how to scale things up.
• Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.
• Working as a key partner on immovable deadline projects will also be a crucial part of the engagement.