Senior Manager, Commercial Operations APAC

Boston Scientific; George Town; On-site; MYR 80,000 - 150,000; Full time

Job summary

This innovative firm is seeking a dynamic leader to build and manage a high-performing Centre of Excellence team. You will drive commercial excellence by optimizing processes, enhancing efficiency, and fostering a culture of continuous improvement. With a focus on collaboration and data-driven decision-making, this role is pivotal in supporting commercial teams across the APAC region. If you are passionate about leading diverse teams and making a meaningful impact in the health industry, this opportunity is perfect for you.

Qualifications

• Over 10 years of experience in Commercial Operations or Sales Operations.
• Proven leadership capability with a focus on diversity and inclusion.

Responsibilities

• Build and lead a high-performing, customer-centric team.
• Identify and implement opportunities for process improvement.

Skills

Leadership

Stakeholder Management

Project Management

Process Optimization

Communication

Data Analysis

Change Management

Cultural Awareness

Education

Bachelor's degree in Business Administration

Job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

This role will build and lead a high-performing, customer-centric Centre of Excellence (CoE) team providing Commercial Excellence business services to country/area commercial teams. The CoE will support key business process in sales and service operations, commercial analytics, reporting and insights, and process optimization to enhance efficiency and drive business performance across APAC. This role will ensure superior support to the business by driving standardization, automation, and continuous improvement in partnership and collaboration with GBS and country teams.

Key Responsibilities

• Team Leadership: Build, lead, and develop a diverse team with varied skillsets, ensuring they are well-trained, driving improvement and value for commercial teams.
• Process Optimization: Identify and implement opportunities for standardization, automation, and process improvement in commercial operations. Work closely with process SMEs and drive cross-country/area collaboration.
• Service Levels: Ensure that appropriate documentation, templates, and Service Level Agreements (SLAs) are in place for all processes. Conduct monthly reviews with commercial teams to track performance of current processes and pipeline of opportunities.
• Performance Management: Monitor service delivery against SLAs, engage in root cause analysis when issues arise, and continuously refine performance metrics to enhance efficiency.
• Stakeholder Engagement: Conduct monthly reviews with relevant commercial leaders to discuss performance, process harmonization and manage future opportunities.
• Data & Insights: Provide new commercial analytics, reporting tools, and business intelligence solutions, ensuring data-driven decision-making for commercial leaders.
• Value Improvement: Foster a culture of continuous improvement, leveraging best practices and digital transformation to optimize commercial processes. Drive the VIP pipeline for Commercial Operations.
• Talent Development: Recruit, retain, and develop team members, ensuring a high-performance culture that supports professional growth and capability building.

Key Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Over 10 years of experience in Commercial Operations, Sales Operations, Supply Chain Operations, or similar functions.
• Proven people leadership capability and track record of building and managing teams by fostering a diverse workplace, being a role model to drive Diversity and Inclusion.
• Proven ability to establish and communicate a clear vision of a newly established team to the team members as well as stakeholders.
• Track record of identifying improvement opportunities and implementation of the solutions with the team, challenging status quo for operational excellence, by aligning with stakeholders under complexity.
• Proven skills of stakeholder management in matrix organization, together with communication skills to deliver presentation at top management level and to influence and collaborate with others in a well-grounded manner.
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines.
• Strong project management skills including change management, prioritization and time management.
• Ability to work across different cultures.
• Ability to work in a fast-paced, demanding environment and multi-task with flexible and agile mindset.
• Excellent verbal and written communication skills in English. Additional APAC languages is desirable (Mandarin, Japanese, other).

Requisition ID: 604117

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!