Senior Manager, Client Success (Thai speaker)

Neil Patel Digital, LLC; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Join a dynamic and award-winning performance marketing agency as a Senior Manager of Client Success. In this exciting role, you will manage a portfolio of high-value clients, leveraging your expertise in PPC to drive campaign success. Collaborate with internal teams to deliver tailored solutions and ensure client satisfaction. This position offers the opportunity to work in a hybrid environment, where your skills in communication and leadership will shine as you foster relationships and optimize strategies for growth. If you're passionate about digital marketing and eager to make an impact, this role is for you!

Benefits

Gym Membership

Health Checks

Flexible Working Arrangements

Annual Company Trips

Performance Incentives

Comprehensive Medical Benefits

Extensive Annual Leave

Positive Work Culture

Employee Engagement Activities

Strategic Office Location

Qualifications

• 5+ years in client success or account management with a focus on PPC.
• Proven experience managing large-scale PPC campaigns across platforms.

Responsibilities

• Manage high-value client portfolios and optimize PPC campaigns.
• Develop long-term client relationships and provide strategic insights.

Skills

PPC Campaign Management

Client Relationship Management

Data Analysis

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Marketing

PPC Certifications (Google Ads, Bing Ads)

Tools

Google Ads

Bing Ads

Google Analytics

SEMrush

Job description

TITLESenior Manager, Client Success (Thai speaker)
DEPARTMENTClient Success
DIVISIONNP Digital - Malaysia
LOCATIONHybrid – Kuala Lumpur, Malaysiaor Bangkok, fully remote.

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

SearchGuru, a division of NP Digital, provides search marketing services in Malaysia, Singapore and Hong Kong with over 130 marketing experts, arguably making it the largest performance marketing agency in Southeast Asia, working with the top brands.

Our strength comes from our diverse specialists who go above and beyond to execute effective strategies that marry creative and media. We are SearchGuru because we’re searching for knowledge — knowledge that allows us to be better performance marketers to benefit our clients.

ABOUT THE OPPORTUNITY

As the Senior Manager of Client Success, you will be responsible for managing a portfolio of high-value clients and ensuring their success through strategic PPC campaigns. You’ll leverage your expertise in PPC to optimize campaigns, provide insights, and offer a premium level of service. This role is client-facing and requires strong communication, problem-solving, and leadership skills, as you’ll collaborate with both internal teams and clients to deliver tailored solutions. The ideal candidate will be fluent in Thai to engage effectively with Thai-speaking clients.

To be considered, candidates must be eligible to work in Malaysia.

ABOUT THERESPONSIBILITIES

• Client Relationship Management: Develop and nurture long-term relationships with clients, understanding their business objectives and translating them into actionable PPC strategies.
• Serve as the primary point of contact for clients, ensuring their satisfaction and addressing any concerns in a timely manner.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and performance reviews with clients to communicate progress, goals, and opportunities for optimization.
• PPC Strategy & Execution: Lead the creation, execution, and optimization of paid search campaigns across Google Ads, Bing Ads, and other relevant platforms to drive measurable business results.
• Use your expertise to deliver strategic PPC recommendations based on data-driven insights, ensuring that clients’ campaigns align with their broader business goals.
• Collaborate with internal teams (e.g., digital marketing, analytics, and creative teams) to implement PPC strategies and initiatives.
• Campaign Optimization & Reporting: Monitor PPC campaigns, analyze performance data, and make data-backed recommendations for optimization.
• Provide in-depth reporting and insights on campaign performance, budget utilization, ROAS (Return on Ad Spend), and KPIs to clients.
• Troubleshoot issues and develop strategies to resolve underperforming campaigns.
• Team Leadership & Development: Mentor and provide guidance to junior client success and PPC team members.
• Help foster a collaborative and positive work environment, promoting knowledge sharing, best practices, and continuous improvement.
• Client Education & Upselling: Educate clients on the latest PPC trends, tools, and technologies, positioning NP Digital as a trusted partner for their ongoing digital marketing needs.
• Identify upsell and cross-sell opportunities based on client needs, leading to long-term account growth and expansion.
• Project Management: Manage multiple client accounts simultaneously, ensuring that projects are delivered on time, within budget, and meet client expectations.
• Proactively identify and manage potential risks to client success, working with internal teams to mitigate challenges.

ABOUT YOU

• 5+ years of experience in client success, account management, or a related role with a focus on PPC and digital advertising.
• Proven track record of managing large-scale PPC campaigns across multiple platforms (Google Ads, Bing Ads, Facebook, etc.).
• Strong understanding of search engine marketing (SEM), keyword research, ad copywriting, bidding strategies, and audience segmentation.
• Advanced proficiency in Google Ads, Bing Ads, and other PPC tools/platforms.
• Strong analytical skills, with the ability to interpret data and generate actionable insights.
• Familiarity with web analytics tools (Google Analytics, SEMrush, or similar tools).
• Excellent communication and presentation skills, both written and verbal in Thai and English.
• Ability to handle multiple clients and projects simultaneously in a fast-paced environment.
• Fluency in Thai is required to effectively communicate with Thai-speaking clients.
• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• PPC certifications (e.g., Google Ads, Bing Ads) are highly desirable.

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.

ABOUTOURBENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• Competitive remuneration, performance incentives and substantial perks, including wellbeing benefits (gym membership, Spotify subscription, health checks, etc.)
• Comprehensive outpatient & medical benefits on top of great insurance coverage
• Extensive annual leave entitlement (Birthday, marriage, maternity, paternity, paid sabbatical leave)
• Positive and supportive leadership
• A work culture that drives teamwork and collaboration
• Hybrid and flexible working arrangements
• Unbiased work culture from top to bottom to encourage and push you to #DreamBig
• Fun employee engagement activities & parties, annual dinners and company trips
• Strategic office location that’s easily accessible by public transportation
• Work among experts and specialists in a company with years of experience in the industry and has won multiple awards

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big

“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It

“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun

“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.