Senior Manager - Claims Service

International Catalyst Services, LLC; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a leading global firm as the head of the Regional Claims Division in Kuala Lumpur. This role demands a strategic leader with extensive experience in insurance claims management and a commitment to delivering exceptional client value while fostering a culture of operational excellence.

Benefits

Career progression support

Dynamic work environment

Team-oriented culture

Qualifications

• At least 10 years of experience in Claims, including 8 years in a managerial role.
• Proven experience in Insurance Claims adjudication or advocacy, with relevant certifications.

Responsibilities

• Oversee day-to-day Claims Operations managing various insurance claims.
• Drive operational excellence by creating process efficiencies and fostering a knowledge organization.

Skills

Analytical Skills

Decision-making

Communication

Stakeholder Management

Leadership

Education

Degree in a relevant field

MBA or higher education

Job description

We are seeking a talented individual to lead our Regional Claims Division at Marsh McLennan. This role will be based in Kuala Lumpur, Malaysia.

You can expect to lead the team that sets the strategy for a wide range of claims product types, ensuring that team standards and procedures align with best practices for quality service. You will cultivates strong relationships with insurers, service partners, brokers, underwriters, Senior Management and Claims team to advocate for direct reports internally as well as help them navigate complex client interactions and maintain high-quality work, all in accordance with company and legal standards.

We will count on you to:

• Oversee day-to-day Claims Operations within the region, managing various General Insurance claims including Public Liability, Professional Indemnity, Cargo, Property Damage, Motor, Travel, Personal Accident, All Risk, and Marine, as well as Employee Compensation and Work Injury Rehabilitation.
• Deliver exceptional value to clients by ensuring timely and quality service, while maintaining commitments to internal stakeholders.
• Drive operational excellence by creating process efficiencies and fostering a knowledge organization that enhances technical expertise within the team.
• Manage stakeholder relationships effectively, influencing decision-makers and providing a value-added experience through operational collaboration.
• Lead the implementation of annual operating plans and manage operational risks to ensure resilience and compliance with best practices.

What you need to have:

• A degree in a relevant field, with at least 10 years of experience in Claims, including 8 years in a managerial role.
• Proven experience in Insurance Claims adjudication or advocacy, along with essential relevant certifications.
• Strong analytical, decision-making, communication, and stakeholder management skills, with demonstrated leadership and people management capabilities.

What makes you stand out:

• An MBA or higher education, along with certifications in LEAN, Six Sigma, or KAIZEN.
• Previous experience in Shared Services, particularly in dealing with regional or onshore stakeholders, and experience in transition or migration projects.
• A track record of successful change management, planning, organizing, and resource management skills.

Why join our team:

• A professional setting where your career progression is valued and supported within our global organization of 90,000 employees across 130 countries.
• Ongoing challenges – engage in a dynamic work environment at a company that upholds strong values.
• Team-oriented culture – a collaborative network of exceptional professionals and stakeholders.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.