Senior Manager, Branch Operations

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

U Mobile Sdn Bhd is seeking a Senior Manager for Branch Operations in Kuala Lumpur. The successful candidate will manage store performance, engage staff, and develop strategies to meet sales goals. With strong leadership skills and a background in Sales/Marketing, this role is crucial for driving results in an award-winning telecommunications company.

Benefits

Comprehensive medical, dental, optical, and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Special employee discounts for selected F&B Brands

Qualifications

• 15+ years in Sales/Marketing, with 5+ in senior management, preferably in Telco/FMCG/IT/Mobile.
• Strong leadership and organizational skills.
• Proven sales and channel management experience.

Responsibilities

• Manage and monitor store performance by tracking KPIs.
• Strategize and implement improvement plans promptly.
• Engage partners via incentive programs to optimize performance.

Skills

Leadership

Organizational Skills

Sales Management

Analytical Skills

Education

Degree in Business or related field

Job description

Closing Date: 30/06/2025

Senior Manager, Branch Operations

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded for
  o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  o Bronze Winner in Cross-Generational Workforce Engagement (2024)
  o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical, and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

The Senior Manager manages and monitors store performance by tracking KPIs to ensure targets are met.

The Day-To-Day Activities

• Strategize and implement improvement plans promptly, thinking creatively while managing risks. Provide management with an overview of business performance, reinforcing sales behaviors and action plans.
• Demonstrate sales leadership, set performance targets related to KPIs and business objectives.
• Stay aware of local and global environments impacting sales and business.
• Propose in-store activities to engage staff, celebrate successes, and foster a positive team atmosphere.
• Supervise staff to ensure proper execution of company procedures, ensuring compliance.
• Challenge the team to achieve excellence in results and service.
• Manage overall branch performance KPIs.
• Own the UM store business, including sales, marketing plans, operations, P&L, KPIs, and reporting.

• Review and submit sales and operational reports, inform management of decisions and staff issues.
• Control costs and ensure efficient store operations.
• Maintain all UM branch SOP standards across customer service, internal controls, and back-office activities.

• Develop strategies and programs to improve KPIs.

• Enhance customer experience and operational excellence by driving premium service and stable performance.
• Engage partners via incentive programs, optimize Field Force performance for coverage and competitiveness.
• Create extensive training programs to enhance in-store capabilities.
• Own overall business sales revenue and profit targets, guiding organizational strategy.
• Develop marketing and store incentive plans aligned with product launches and strategies.
• Deliver in-store marketing activities within budget to increase branch conversion rates.
• Lead the team to develop a strong brand and product portfolio, driving demand.
• Collaborate with other departments to ensure compliance, CSR, and process excellence.

• Retail Training and Talent Development

• Work with the brand Training Team to execute training plans, promote brand advocacy, and support product and device sales.
• Build and manage sales incentive programs and system enhancements to stay competitive.

• Retail Campaigns & Incentives

• Coordinate with Marketing and Retail Experience teams to deliver a differentiated brand experience.
• Plan and execute visual merchandising activations, uphold brand standards, and enhance engagement.
• Support product launches, campaigns, and customer engagement initiatives across stores.

• Mall Branding & Partnerships

• Develop relationships with mall management for branding opportunities and campaigns to increase traffic.
• Coordinate cross-promotions with mall marketing teams.

• Market Research & Strategy Development

• Conduct regional customer analysis and adapt strategies accordingly.
• Implement localized marketing strategies to increase brand presence.

• Competitive Analysis

• Monitor competitors to identify trends and threats, adjusting strategies as needed.

About You

• Degree in Business or related field; 15+ years in Sales/Marketing, with 5+ in senior management, preferably in Telco/FMCG/IT/Mobile.
• Strong leadership, organizational, and people management skills.
• Proven sales and channel management experience.
• Good understanding of marketing and demand generation.
• Independent, motivated, with excellent interpersonal skills.
• High analytical skills, adaptability, urgency, and passion to succeed.

What’s Next?

After applying online, our team will review applications. Due to high volume, only shortlisted candidates will be contacted.