Senior Logistics, Customer Service Operations Controller

Hunters International Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics provider in Malaysia seeks a Senior Logistics Officer to manage day-to-day shipments in a multicultural team environment. This role involves coordinating various transportation methods, maintaining shipment visibility, and ensuring customer satisfaction. Candidates should have a minimum of 5 years in logistics, effective communication skills, and a proactive approach to problem-solving.

Qualifications

• Minimum 5 years of experience in international transport logistics and freight forwarding.
• Effective communication skills in English; knowledge of Mandarin is welcome.
• Proven track record of organizing shipments via Sea, Air, Truck, Rail.

Responsibilities

• Coordinate and monitor shipments for international customers.
• Ensure timely handling of all transport relevant documents.
• Maintain customer communication and troubleshoot issues efficiently.

Skills

Communication skills

Problem-solving

Organizational skills

IT skills

Education

Bachelor's degree in Transport Logistics

Bachelor's degree in Business Administration

Bachelor's degree in International Business

Tools

Microsoft Office

SAP

Job description

About the Company

Our client was founded in 2016 to serve the growing demands of logistics to internal and external customer in Asia-Pacific region. Every customer and his individual situation is at the center of our offered solution.

They are looking for a Senior Logistics Officerto their small transport logistics operation team in Malaysia. As a part of a multi-cultural team you achieve exceptional service in corporation with global forwarders and other stakeholders. You will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.

Responsibilities

• Receive, book, track and manage shipments in various modes of transports, primarily sea and air
• Monitoring of shipments and maintaining status and visibility of shipments
• Correct and timely handling and review of all transport relevant documents
• Serve as first point of contact for customers ensuring efficient customer communication
• Liaise with company's appointed Logistics Service Provider (LSP) and shipper as intermediate
• Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
• Fast replies to enquiries & requestwithin 24h hours or at least giving status update about action taken.
• Support reviews and development of standard operating procedures (SOP), internal and external
• Preparation and submission of relevant reports to customers.
• Co-operate with other departments locally and within the company's network.
• Assist Procurement Department in request for quote (RFQ), spot requests and performance reviewof appointed Logistics Service Provider (LSP)
• Settle freight costs on time and correct towards our customer and release them to our Logistics ServiceProvider (LSP)
• Share insights of market developments as well as customer information with the team and Director
• Support on any other related tasks assigned from time to time

Key Performance Indicators

• Shipment volumes handled
• Data quality levels
• Customer satisfaction levels
• Error ratio
• Other KPIs as defined and agreed with the management

Requirements

• Minimum 5 years of professional experience in international transport logistics and freight forwarding
• Proven track record of handling and organizing shipments in one or more of the followingmodel of transports: Sea, Air, Truck, Rail or/and Express
• Solid understanding of shipping terms, documentation and terminology
• Bachelor's degree in Transport Logistics or Business Administration, International Business
• Effective written and oral communication skills in English any other language like Mandarin very welcome
• Well-organized with IT-based day-to-day operations and able to work under high pressure
• Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
• World class follow-through skills
• Ability to be a role model by taking ownership/responsibilities and showing a pro-active approach as problem solver
• Willing to work in and for a diverse team in an international company
• Highly motivated, hardworking, self-driven, being conscientious, careful
• See something broken? Fix it

Remuneration

RM6,000 - RM 9,000

Consultants in Charge

• Andrea Low |0122013693 | [e-mail]