Senior Learning & Development Executive

Club Twenty-One Retail Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury retail company is seeking a Senior Learning & Development Executive to enhance employee potential through comprehensive training programs. This role involves collaboration on training plans, performance management, and employee engagement initiatives in a dynamic retail environment. Candidates should possess a relevant degree and a strong background in Learning & Development, alongside excellent communication and relationship-building skills.

Benefits

Medical Insurance

Dental Care

Contractual Bonus

Qualifications

• Minimum 3 years of experience in Learning & Development.
• Retail operations experience is an added advantage.
• Proficient in English; additional languages beneficial.

Responsibilities

• Develop and deliver training and coaching plans.
• Manage employee engagement initiatives.
• Oversee performance management cycles.

Skills

Communication

Team player

Attention to detail

Relationship building

Education

Bachelor’s degree in HR or relevant field

Tools

MS Office

LMS portal management

Job description

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Are you the kind of person who gets excited about building people up, designing awesome training experiences, and throwing the occasional (okay, regular) fun, team-bonding event?

If you’re nodding enthusiastically – we want YOU to join our HR dream team as our next Senior Learning & Development Executive!

Responsibilities

Learning & Development (L&D)

Working closely with Sr HRM/ L&D Manager/ Regional L&D team to develop and deliver a retail training and coaching plan aligned to business directions;

Using various tools, applications and techniques in identifying learning and development gaps, and using these to recommend and execute the annual training calendar as well as in content development. This include eLearning platforms.

Design and deliver L&D content and programs based on the needs of the organisation, department and at individual level (as relevant)

Develop and deliver effective new hire orientation program;

Collate training feedback and effectiveness and assist in providing training statistics and reports useful for management decisions;

Assist in providing learning initiatives and solutions to internal customers; and

Manage our LMS portal for accuracy of data and full utilisation of the system by employees.

Performance Management (PM)

With Sr HRM/ L&D Manager, oversee the annual performance management cycle, at both manual and SAP (SuccessFactors) platform;

Educate employees of the appraisal system and provide necessary support as needed by both appraisee and reviewer; and

Maintain our PM system in and provide reports as required to support management in building our workforce towards high performance.

Employee Engagement

Propose, plan, organise, and execute employee engagement initiatives such as Loyalty Awards, staff parties, get-togethers, Employee Wellness Month, departmental engagement plans/ activities and ad-hoc activities.

Design and implement annual or quarterly engagement plans aligned with company values and culture goals.

Conduct post-activity surveys to gather feedback, measure engagement effectiveness, and identify areas for improvement.

Corporate Social Responsibility (CSR)

Propose, plan, organise and carry out CSR initiatives of the Company.

Build and maintain relationship with our local CSR partners and beneficiaries.

Market our CSR programs to employees and encourage participation.

Local champion to coordinate campaigns locally cascaded from COMO Foundation.

Others

Manage budget through accurate updates, control and savings.

Perform other ad-hoc duties as assigned by Sr HR Manager/ L&D Manager.

Work closely within HR team in HR driven initiatives and in maintaining the good reputation of HR.

Qualifications

A Bachelor’s degree in HR or relevant field with minimum 3 years of similar experience. Experience in retail operations is a strong added advantage.

Good communication skills, both written and verbal in English. Additional language fluency is an added advantage.

Time sensitive, attention to detail and numerically sharp is paramount.

High in energy, people oriented with skills in building relationship and appreciates collaboration across levels. Good disposition, patient, respectful and passionate of work.

A resourceful team player who is willing to share, proactively engaged in work and able to work under pressured timeline and workload. Expected occasionally stay back to complete work and standing in stores (retail coaching).

Also an independent person in follow-up works, discussions and completion of projects while maintaining collaboration in teams, inside and outside HR.

Good in MS office especially Powerpoint application and latest learning tools/apps.

Experience using AI platforms and Canva for learning content or communication is an added advantage.

Excited to dive into this role?

Click the 'APPLY' button and we will be reaching out to you if you are shortlisted!

Can't wait to have you on board!

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How would you rate your Mandarin language skills? How many years' experience do you have in a training & development role? How would you rate your English language skills? How much notice are you required to give your current employer?

Textiles, Clothing & Accessories 101-1,000 employees

Club 21 is part of the COMO Group. We focus on luxury retail, from fashion (kids, womenswear, menswear) to accessories, homewares and technology. We currently operate in Australia, China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, United Kingdom and the USA.

Club 21’s success as an international leader in lifestyle luxury is supported by full vertical capabilities. Our 3,800 employees across four continents are engaged in wholesale distribution, sourcing, brand guardianship and vertical retail. Because of an intimate knowledge of our markets, and relationship with customers, Club 21 is sought-after as a partner in establishing new business opportunities. A strong sense of partnership underpins all our business relationships. In each case, we work with partners to grow markets intelligently while protecting the core principles of their brands.

Product & Services

Club 21’s heritage is in building new markets for brand-owners. Today, we manage more than 30 luxury brands and operate more than 200 stores worldwide.

Club 21 is part of the COMO Group. We focus on luxury retail, from fashion (kids, womenswear, menswear) to accessories, homewares and technology. We currently operate in Australia, China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, United Kingdom and the USA.

Club 21’s success as an international leader in lifestyle luxury is supported by full vertical capabilities. Our 3,800 employees across four continents are engaged in wholesale distribution, sourcing, brand guardianship and vertical retail. Because of an intimate knowledge of our markets, and relationship with customers, Club 21 is sought-after as a partner in establishing new business opportunities. A strong sense of partnership underpins all our business relationships. In each case, we work with partners to grow markets intelligently while protecting the core principles of their brands.

Product & Services

Club 21’s heritage is in building new markets for brand-owners. Today, we manage more than 30 luxury brands and operate more than 200 stores worldwide.

Perks and benefits Medical Dental Health Care Insurance and Contractual Bonus

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What can I earn as a Learning and Development Executive