Senior Key Account Manager - Modern Trade Growth

DKSH; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DKSH is seeking a Manager in Customer Account Management (KAM) to lead commercial strategy for Modern Trade clients, drive sales growth, and strengthen partnerships. You will own the account relationship, craft joint business plans, and ensure disciplined trade execution to boost brand presence and market position.

The role requires deep FMCG knowledge, robust negotiation and communication skills, and the ability to collaborate across sales, finance, supply chain, and merchandising to achieve

Qualifications

• Degree in Sales, Marketing, or a related field.
• Minimum 7 years of experience in a similar key account management role, with at least 3 years in a managerial capacity, preferably FMCG.
• Advanced knowledge of industry, market landscape, competitors, and customers.
• Strong selling, key account management experience in FMCG.
• Proficient with office tools including Excel, Word and PowerPoint.
• Fluency in English, both written and spoken.

Responsibilities

• Lead and manage assigned Modern Trade customers as the primary commercial contact and owner of the full account relationship and performance.
• Build strong relationships with key customer decision-makers to enable long-term partnerships.
• Develop and execute Joint Business Plans aligned with customer and company growth objectives.
• Conduct regular business reviews to identify opportunities and mitigate risks.
• Represent DKSH professionally across customer engagements and negotiations.
• Deliver sales, revenue, market share, and profitability targets through annual account plans and strategies.
• Collaborate with internal stakeholders to develop accurate sales forecasts and plans.

Skills

Key account management

Negotiation skills

Communication skills

English fluency

Education

Degree in Sales/Marketing or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

DKSH is seeking a Manager in Customer Account Management (KAM) to lead commercial strategy for Modern Trade clients, drive sales growth, and strengthen partnerships. You will own the account relationship, craft joint business plans, and ensure disciplined trade execution to boost brand presence and market position.

The role requires deep FMCG knowledge, robust negotiation and communication skills, and the ability to collaborate across sales, finance, supply chain, and merchandising to achieve