Senior/Junior - End User System Support [L1&L2]

Gamuda Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading company in Malaysia as a Senior/Junior End User System Support. You will play a key role in ensuring the functionality of business applications, supporting users, and coordinating with vendors to resolve issues. The role involves setting up and documenting systems, while contributing to seamless operations within the business.

Qualifications

• 1-3 years experience in a relevant industry is preferred.
• Degree required in related fields.

Responsibilities

• Provide day-to-day application support and coordinate with vendors on troubleshooting.
• Manage system access and implement application projects.

Skills

Customer relationship management

Risk identification

Communication

IT knowledge

Education

Degree in Business/Commerce, Management Information Services, Information Science, Information Technology, Software Engineering, Computer Science, Engineering or equivalent experience

Job description

Senior/Junior - End User System Support [L1&L2]

Add expected salary to your profile for insights

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

Company description:

Gamuda Land

Job description:

Job Summary

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

Key Responsibilities

• Ensure the security and confidentiality of company database information, as well as customer data.
• Coordinate, implement, and deploy system application projects effectively.
• Support and maintain Gamuda Land's business applications to ensure optimal functionality.
• Verify and test application functionality against specification requirements before deployment to users.
• Liaise with vendors for program setup, installation, and configuration support.
• Perform database maintenance and housekeeping to ensure data integrity.
• Maintain accurate records of support and services provided to users and vendors.
• Document system operations and activities, including implementation reports.
• Confirm that applications meet all organizational requirements, policies, and standards.
• Plan and coordinate the implementation and deployment of system applications as needed.
• Translate business operations into functional specifications for system applications.
• Monitor and manage system configuration settings, ensuring security controls are in place and authorized.
• Collaborate with vendors or system providers for troubleshooting and consultations regarding application functionality.
• Fulfil any other duties assigned by management as necessary.
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
• Any other duties that will be assigned from time to time by the Management
  
  

Qualifications

• Degree in Business/Commerce, Management Information Services, Information Science,
• Information Technology, Software Engineering, Computer Science, Engineering or equivalent experience.
• Minimum 1 to 3 year working experience in relevant industry
  
  

Skills & Abilities

• Experience in property development services and customer relationship management is an advantage.
• Demonstrated ability to identify key issues, gather relevant data for investigation, and develop practical recommendations.
• Ability to recognize potential risks and make timely recommendations for mitigation.
• Able to communicate with all levels, hardworking and initiative.
• Able to keep updated IT knowledge and applicable to work environment

Unlock job insights

Salary match Number of applicants Skills match

Backed by a creative and innovative workforce, Gamuda has grown since 1976 into Malaysia’s leading contractor and property developer.

We deliver world-class products and solutions that connect people and cities and create sustainable transformation for an enhanced quality of life.

Our expertise in creating significant infrastructure and homes of the future have resulted in award-winning projects and townships and elevated industry standard.

With growing national and international market presence in Asia-Pacific region namely Taiwan, Australia, Singapore and Vietnam, Gamuda is poised to become a global player as we shift our focus towards sustainable townships and smart cities, digitalised construction ecosystem and innovative building solutions in line with the rapid changes brought about by the Fourth Industrial Revolution.

In addition to an inclusive and diverse workforce, we also invest into talent growth and continuous development to create an environment that nurtures an all-rounded, competitive and self-driven workforce.

Backed by a creative and innovative workforce, Gamuda has grown since 1976 into Malaysia’s leading contractor and property developer.

We deliver world-class products and solutions that connect people and cities and create sustainable transformation for an enhanced quality of life.

Our expertise in creating significant infrastructure and homes of the future have resulted in award-winning projects and townships and elevated industry standard.

With growing national and international market presence in Asia-Pacific region namely Taiwan, Australia, Singapore and Vietnam, Gamuda is poised to become a global player as we shift our focus towards sustainable townships and smart cities, digitalised construction ecosystem and innovative building solutions in line with the rapid changes brought about by the Fourth Industrial Revolution.

In addition to an inclusive and diverse workforce, we also invest into talent growth and continuous development to create an environment that nurtures an all-rounded, competitive and self-driven workforce.

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