Senior IT Support Specialist - Senai, Johor

Key Responsibilities:

• Provide advanced desktop support for Windows11/10 operating systems, Office 365, Imaging OS, Microsoft autopilot PC deployment. including hardware, software, and peripheral devices.
• Administer user accounts, permissions, and access rights in Active Directory and other systems.
• Provide network support, including basic troubleshooting of LAN/WAN, Wi-Fi, VPN, DHCP, DNS, and network cabling.
• Support and manage audio, visual equipment for meetings, conferences, and events (projectors, video conferencing systems, microphones, etc.).
• Collaborate with different global teams like network, security, application on escalated issues, ensuring timely resolution.
• Install, configure, and troubleshoot different types of mobile phones, printers, scanners, and other office equipment.
• Perform routine maintenance and upgrades on desktops, laptops, and IT infrastructure.
• Maintain asset inventory and to liaise with local IT vendor to arrange for warranty claims, repairs or IT equipment installation.
• Ensure all incidents and service requests are logged, updated, and closed within SLA timeframes.
• Assist with IT projects, system rollouts, and upgrades as required.
• Ensure compliance with IT policies, security standards, and data protection regulations.

Required Skills and Qualifications:

• Languages spoken; preferably Mandarin-speaking, Bahasa Malaysia, and English.
• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum 5-6 years of experience in desktop support or a similar role.
• Good experience in IT infrastructure setup for new offices and manufacturing site.
• Strong knowledge of Windows environments, basic network troubleshooting.
• Experience supporting and troubleshooting audiovisual (AV) systems and equipment.
• Familiarity with ITIL framework and incident management processes.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers