Senior IT Support Engineer

PEC SE ASIA SDN BHD; Butterworth; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

PEC SE ASIA SDN BHD in Penang, Malaysia is seeking a Senior IT Support Engineer to deliver end-user support and maintain secure IT systems across the plant.

You will install and support desktops, servers, AD, LAN/WAN, CCTV, and virtualization environments, collaborating with local teams and vendors to ensure reliability and security.

Formación

• Degree in IT/CS/IS or related field.
• At least 3 years in IT infrastructure, helpdesk, or systems administration.
• Hands-on with Windows environments, Active Directory, and LAN/WAN.
• Experience with CCTV systems, Windows Server, and Hyper-V virtualization.

Responsabilidades

• Provide end-user IT support and troubleshoot hardware, software, and OS issues.
• Onboard/offboard users, manage software installations and patching.
• Administer Active Directory accounts, groups, and access controls.
• Support LAN/WAN connectivity and coordinate with service providers.
• Maintain CCTV/NVR/DVR equipment and assist surveillance deployments.
• Manage backups, VM hosts, and disaster recovery planning.

Conocimientos

Windows OS support

Active Directory

LAN/WAN

CCTV systems support

Troubleshooting & docs

Educación

Diploma or Bachelor's Degree in IT/CS/IS

Herramientas

Windows Server

Hyper-V

NVR/DVR management

Descripción del empleo

PEC, an international technology supplier, committed to enable the production of green batteries for a Blue Planet, is seeking a Senior IT Support Engineer to join our plant in Penang, Malaysia. By becoming a part of our mission, you will play a pivotal role in establishing the first large-scale battery factories in Asia, Europe and the United States, thereby contributing to a greener future. Join us in this impactful endeavor and be a driving force towards a more sustainable world.

We are seeking a motivated and hands-on Senior IT Support Engineer to provide end-user support and help maintain secure, reliable IT systems and infrastructure. Working with local teams and the wider organization, your responsibilities will include:

Install, configure, deploy and maintain desktops, laptops, printers and peripherals; provide first- and second-level user support and troubleshoot hardware, software and operating-system issues.

Manage user onboarding and offboarding, software installation, upgrades, patch management, IT asset inventory and support documentation.

Administer Microsoft Active Directory accounts, groups, organizational units, permissions and Group Policies, including password management and access controls.

Support LAN/WAN connectivity and assist with switches, routers, wireless access points and firewalls; monitor network reliability and coordinate with service providers.

Maintain CCTV and recording systems, troubleshoot cameras and NVR/DVR equipment, and support surveillance system installations or expansion.

Administer and troubleshoot Microsoft Windows Server and Hyper-V hosts and virtual machines; monitor backups and disaster recovery and assist with upgrades and migrations.

Perform preventive maintenance and system health checks, uphold IT security policies, maintain technical records and participate in IT infrastructure improvement projects.

Liaise with external vendors and undertake other related IT support tasks as required.

The ideal candidate has

A Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems or a related field.

At least 3 years of relevant experience in IT infrastructure, helpdesk or systems administration.

Hands-on experience supporting Windows environments, Microsoft Active Directory and LAN/WAN networks.

Experience supporting CCTV systems, Microsoft Windows Server and Hyper-V virtualization environments.

Strong troubleshooting skills, good documentation practices and a proactive approach to system reliability and security.

The ability to work independently and collaboratively, communicate clearly with users and coordinate effectively with external vendors.

Why choose PEC

• Working for PEC means you will be a part of an international key player that will contribute in building the battery factories, which will play a key-role in the transformation to a carbon free society.
• You’ll have a compensation package based on the market and related to your experience
• You will have a permanent employment contract offering you security and stability
• A chance to engineer your own future and grow and develop yourself in a dynamic and international company that focuses on innovation and customer satisfaction.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Support Engineer?
• Which of the following types of qualifications do you have?
• Do you have experience using Microsoft Active Directory?
• How many years' experience do you have as a Windows Server Specialist?
• Do you have experience using Microsoft Hyper-V?

What can I earn as an IT Support Engineer