Senior IT Engineer

EASEBRIDGE SDN. BHD.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a Senior IT Engineer to manage IT operations and provide vital support across client offices. This role encompasses hardware management, software administration, and leadership responsibilities, preparing the candidate for a future Team Lead position. With 4–6 years of experience in IT support and a strong background in technical troubleshooting, the successful candidate will play a crucial role in enhancing IT services and leading junior staff effectively.

Qualifications

• 4–6 years of relevant experience in IT support or system administration.
• Strong understanding of Windows, macOS, and Linux systems.
• Experience with hardware setups and remote support tools.

Responsibilities

• Oversee IT operations and support for multiple client offices.
• Implement IT policies and manage assets.
• Provide training and guidance to junior IT staff.

Skills

Technical troubleshooting skills

Documentation skills

Communication skills

Multitasking

Education

Diploma/Degree in IT or Computer Science

Tools

Google Workspace

Office 365

Job description

EaseBridge is a shared services company based in Kuala Lumpur, Malaysia, dedicated to supporting fast-growing businesses by providing streamlined and reliable back-office services. Our mission is to allow our clients to focus on their core operations while we handle the essential support functions with precision and care.

We are looking for a hands-on and reliable Senior IT Engineer to oversee and support all IT operations for our client offices. This role covers hardware, software, system administration, and user support across multiple teams. You will be responsible for implementing IT policies, managing assets, ensuring uptime, and providing responsive technical support. You will also play a key role in onboarding a junior IT staff member whom you will guide and manage.

This position is expected to evolve into a Team Lead role as the IT function grows. The successful candidate will eventually oversee one or more junior IT support personnel and help standardize IT services across the client base.

Key Responsibilities

Client-Side IT Management

Serve as the primary IT contact for multiple client companies.

Set up and configure workstations (laptops, desktops, monitors, peripherals).

Handle hardware leasing coordination, deployment, and returns.

Perform software license provisioning, renewals, and compliance checks.

Troubleshoot hardware, software, and connectivity issues for client users.

Implement and enforce endpoint security measures (e.g., 2FA, remote wipe).

Maintain asset tracking and assist in IT procurement planning.

System & Network Support

Manage email systems (e.g., Google Workspace), shared drives, and access controls.

Provide basic server and networking support (Wi-Fi, firewalls, switches).

Ensure data backups, patch management, and preventative maintenance are performed.

Leadership & Team Growth

Provide training and guidance to junior IT staff.

Document IT processes, SOPs, and user onboarding/offboarding checklists.

Assist with IT audits and ensure consistent practices across clients.

Required Skills & Experience

4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.

Strong technical troubleshooting skills (Windows, macOS, Linux).

Hands-on experience with workstation setups, remote support tools, and common IT infrastructure.

Familiarity with SaaS environments and cloud admin panels (e.g., Google Admin, Office 365).

Good documentation and communication skills.

Ability to multitask and prioritize support across different client needs.

Preferred Qualifications

Diploma/Degree in IT, Computer Science, or a related field.

Basic understanding of cybersecurity practices (antivirus, backups, patching).

Experience in a shared services or MSP (Managed Service Provider) environment.

Familiarity with network devices (routers, switches, APs) is an advantage.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Information Technology Engineer? Do you have technical support experience? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?

What can I earn as an Information Technology Engineer