Senior People Operations HR Specialist

Senior People Operations HR Specialist

We're hiring! We are looking for a Senior HR Officer to join our HR team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Senior People Operations HR Specialist will play a critical role in supporting the full spectrum of People Operations, with a strong focus on payroll processing, statutory compliance, income tax filing, and workforce administration including work visa management. The ideal candidate will demonstrate a high level of professionalism, excellent communication skills, and the ability to manage multiple HR processes in a fast-paced, multicultural environment.

Key Responsibilities:

• Payroll & Compensation Administration
  • Manage end-to-end monthly payroll processing for Malaysia, ensuring accuracy, confidentiality, and compliance with statutory requirements.
  • Coordinate with finance and third-party payroll vendors as needed.
  • Handle payroll-related and other HR queries and reconciliations promptly and professionally.
  • Ensure timely contributions and filings for EPF, SOCSO, EIS, and HRDF.
• Statutory Compliance & Tax Filing
  • Prepare and submit accurate statutory reports and filings in accordance with Malaysian labor laws and regulations.
  • Ensure compliance with income tax requirements including monthly PCB submissions and annual tax filing (EA forms, E forms).
  • Liaise with relevant authorities such as LHDN, KWSP, SOCSO, and Immigration Department.
• Workforce Administration
  • Supporting the employee life cycle administration including onboarding, offboarding, transfers, and changes in employment status, which have impact to payroll processing.
  • Manage work visa applications, renewals, and cancellations for expatriate employees in coordination with immigration authorities and relevant government agencies.
  • Maintain accurate and up-to-date employee records in the HRIS and personnel files.
• People Operations & Employee Support
  • Support HR and other teams such as Finance and compliance on payroll and tax related compliance audits.
  • Respond to employee inquiries related to HR policies, benefits, payroll, and compliance in a timely and professional manner.
  • Collaborate with regional teams and cross-functional departments on projects and process improvements.

Skills and experience that will lead to success

Qualifications & Experience

• Minimum of 3 to 5 years’ experience in a HR generalist or people operations role, with at least 2 years of hands-on payroll and statutory compliance experience in Malaysia.
• Experience in managing expatriate work visa processes is required.
• Experience working with external payroll vendors and demonstrated vendor management skills is highly desirable.
• Prior regional experience in managing end to end payroll processing for countries such as the Philippines, Indonesia, Vietnam, Thailand and more would be advantageous.
• Previous experience in a multinational or insurance-related environment are a strong advantage.

Skills & Competencies

• Strong knowledge of Malaysian employment laws, payroll processes, statutory deductions, and income tax filing.
• Proficient in HRIS systems and Microsoft Office applications.
• Excellent verbal and written communication skills in English.
• High attention to detail, analytical thinking, and confidentiality.
• Strong interpersonal skills and a positive, proactive attitude.
• Ability to work independently, manage multiple priorities, and meet deadlines under pressure.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com