Senior Field Service Engineer - Thermal Solutions

Vertiv; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in thermal solutions seeks a Senior Field Service Engineer to provide expert technical support for critical cooling systems. This role involves hands-on installation, troubleshooting, and maintenance of cutting-edge technologies in the HVAC sector, ensuring optimal performance for key clients. Candidates should have substantial experience in thermal management, along with appropriate qualifications in Mechanical or Electrical Engineering and a proactive problem-solving attitude.

Qualifications

• Minimum 8 years of hands-on experience in thermal management or HVAC systems.
• Knowledge of refrigerant handling procedures; EPA certification preferred.
• Willingness to travel extensively - up to 90% expected.

Responsibilities

• Execute installation, start-up, and commissioning of thermal systems.
• Identify and resolve mechanical, electrical, and control-related issues.
• Conduct scheduled inspections and maintenance of equipment.

Skills

Analytical skills

Troubleshooting

Technical communication

Education

Bachelor's degree in Mechanical, Electrical, or HVAC Engineering

Job description

Position Summary

The Senior Field Service Engineer - Thermal Solutions is responsible for delivering expert technical support, on-site service, and maintenance for Vertiv's thermal management systems, including precision cooling units, CRAC/CRAH systems, in-row cooling, and advanced liquid cooling technologies. This role encompasses installation, commissioning, diagnostics, preventive maintenance, and direct customer engagement to ensure optimal performance of mission-critical infrastructure.

Key Responsibilities

Installation & Commissioning

• Execute installation, start-up, and commissioning of Vertiv thermal systems.
• Ensure seamless integration with power, IT, and facility infrastructure.
• Perform performance testing and validate system functionality against specifications.

Technical Support & Troubleshooting

• Identify and resolve mechanical, electrical, and control-related issues.
• Provide both remote and on-site technical troubleshooting.
• Use diagnostic tools and software to conduct root cause analysis.

Preventive & Corrective Maintenance

• Conduct scheduled inspections, cleaning, and servicing of cooling systems.
• Replace components, perform firmware upgrades, and calibrate controls.
• Ensure systems operate at peak efficiency and meet performance standards.

Emergency Response & On-Call Support

• Deliver rapid response to emergency service requests, 24/7 availability.
• Mitigate downtime and restore operations during critical failures.

Customer Training & Support

• Educate clients on operational best practices and maintenance procedures.
• Offer recommendations to enhance energy efficiency and optimize system performance.

Compliance & Documentation

• Adhere to all safety, environmental, and regulatory requirements.
• Maintain accurate service logs, reports, and maintenance documentation.

Continuous Improvement & Technical Development

• Provide feedback to engineering and R&D for product improvement.
• Stay current on emerging cooling technologies and energy-saving practices.
• Mentor junior engineers to strengthen team capabilities.

Qualifications & Requirements

• Bachelor's degree or diploma in Mechanical, Electrical, or HVAC Engineering (or a related field).
• Minimum 8 years of hands-on experience in thermal management or HVAC systems, preferably within data center environments.
• Strong expertise in precision cooling systems, including CRAC/CRAH units, in-row cooling, and refrigerant-based technologies.
• Proficient in reading and interpreting technical drawings, schematics, and service manuals.
• Knowledge of refrigerant handling procedures; EPA certification or equivalent is preferred.
• Excellent analytical and troubleshooting abilities with a proactive, problem-solving mindset.
• Effective communication and interpersonal skills for both technical and customer-facing interactions.
• High level of independence and self-motivation in field-based roles.
• Willing and able to travel extensively-up to 90% travel expected.

Preferred Qualifications

• Degree/Diploma in HVAC or Mechanical Engineering with a background in data center cooling.
• Experience with advanced cooling systems (liquid cooling, adiabatic, or free cooling).
• Familiarity with DCIM platforms and remote monitoring tools.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers