Senior Field Service Engineer (NAT)

Science Valley Retes Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the scientific research and diagnostics field is expanding and seeks a Field Service Engineer. This role involves maintaining and calibrating diagnostic instruments as well as providing technical support within a laboratory setting. The ideal candidate will possess a degree in engineering and have an understanding of laboratory protocols and diagnostic equipment to ensure high-quality service delivery to clients.

Benefits

Annual Leave of at least 14-18 days

Medical Leave

Performance bonus

Maternity/Paternity Leave

Medical Benefit

Qualifications

• Bachelor's/Master's in Biomedical/Medical/Electrical/Mechanical Engineering required.
• Knowledge of molecular biology and nucleic acid testing is a plus.
• Strong understanding of diagnostic equipment and software.

Responsibilities

• Install, calibrate, and maintain laboratory diagnostic instruments.
• Diagnose and resolve equipment malfunctions.
• Provide user-level training and technical support.

Skills

Problem-solving

Communication

Technical Support

Collaboration

Education

Bachelor's or Master's degree in Biomedical Engineering

Electrical/Electronic Engineering

Mechanical Engineering

Tools

Laboratory Information Systems (LIS)

Job description

We are an established Malaysian company which is the sole agent for several world renowned brands in the Scientific Research, Clinical Diagnostics and Blood Bank field. Science Valley Retes Sdn Bhd is currently undergoing expansion in line with the increasing demands for laboratory consumables and equipment’s services.

Here we highly appreciate individuals whom are goal oriented and have high ambition. If you are a hardworking, a visionary and work independently, we are happy to invite you to join our family.

Job Responsibilities:

· Install, calibrate, and maintain laboratory diagnostic instruments, focusing on NAT platforms and decapper/sorter systems.

· Perform routine inspections and preventive maintenance to ensure optimal performance and data accuracy.

· Monitor and validate assay performance for NAT platforms to ensure reliable diagnostic outcomes.

2. Troubleshooting & Technical Support

· Diagnose and resolve equipment malfunctions swiftly to minimize laboratory downtime.

· Collaborate with laboratory personnel and OEMs/principals to resolve complex technical issues.

3. Software & Systems Integration

· Implement, update, and troubleshoot software linked to NAT analyzers and related diagnostic systems.

· Work with IT and lab teams to ensure seamless integration with Laboratory Information Systems (LIS) and other data platforms.

4. Regulatory Compliance

· Maintain up-to-date knowledge of industry regulations relevant to diagnostic equipment (e.g., MDA).

· Support audits and ensure compliance with standards such as ISO 13485 and GDPMD.

5. Training & User Support

· Provide user-level training to lab staff on equipment use, basic troubleshooting, and preventive maintenance.

· Serve as a technical advisor to users, offering ongoing guidance and responsive support.

6. Documentation & Reporting

· Maintain detailed service records, maintenance logs, and equipment calibration reports.

· Update all documentation related to preventive maintenance, asset management, and compliance.

Qualifications:

1. Bachelor's or Master's degree in Biomedical Engineering, Medical Engineering, Electrical/ Electronic Engineering, Mechanical Engineering or a related field.

2. Bonus: Knowledge of molecular biology, nucleic acid testing techniques, and laboratory protocols.

3. Strong understanding of diagnostic equipment, instrumentation, and associated software.

4. Excellent communication and interpersonal skills for effective collaboration with laboratory staff, suppliers, and other company interdepartmental.

5. Problem-solving skills and the ability to work efficiently in a fast-paced laboratory environment.

This role requires a combination of technical expertise, problem-solving skills, and effective communication to ensure the proper functioning of laboratory diagnostic equipment, especially in the context of Nucleic Acid Testing.

Annual Leave of at least 14-18 days per year

Medical Leave

Working Day – Monday to Friday

Maternity/ Paternity Leave was given

Medical Benefit

Performance bonus

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Field Service Engineer? Do you possess or have access to your own transportation? How many years' experience do you have as a Molecular Biologist? How many years' experience do you have as a Field Service and Sales Engineer? How many years' experience do you have as an Equipment Maintenance Engineer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Field Service Engineer