Senior/ Executive, Property Management (ISO Policy & Ops Excellence)

MAPLETREE INVESTMENTS PTE LTD; Pasir Panjang; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading property management firm seeks a qualified professional to enhance ISO compliance across its departments. The role involves conducting audits, ensuring adherence to standards, and facilitating training programs. Candidates should hold a relevant degree, possess at least 2-4 years of experience, and have strong interpersonal skills and attention to detail.

Qualifications

• Degree in Building Services, Real Estate Management or equivalent.
• Minimum 2-4 years of relevant experience in process improvement projects.
• Certification in ISO 9001:2015 or equivalent preferred.

Responsibilities

• Plan, initiate and conduct internal and external ISO IMS audits.
• Ensure compliance with established standard operating procedures.
• Draft & review property management SOPs.

Skills

Interpersonal skills

Communication skills

Attention to detail

Proficiency in MS Word

Proficiency in PowerPoint

Proficiency in Excel

Education

Degree in Building Services or Real Estate Management

Job description

The Role

This position is responsible for supporting policies & process enhancements, implementing and sustaining a comprehensive Integrated Management System (IMS) under International Organization for Standardization (ISO) within Property Management departments across the group. This role ensures consistent application of best practices in quality management, environmental, health, safety, regulatory compliance to drive operational excellence across group property management.

Job Responsibilities

• Plan, initiate and conduct both internal and external ISO IMS audits.
• Ensure compliance with established standard operating procedures (SOPs), driving alignment across various property management departments.
• To draft & review property management SOPs.
• Maintain all documentation for Property Management services, ensuring adherence to ISO standards.
• Develop and provide training to Property Management team on IMS principles and procedures.
• Coordinate investigation of major non-conformances and ensure corrective actions are fully implemented.
• Benchmark surveys and coordinate automation projects aimed at improving productivity and streamlining processes.
• Oversee compliance with Workplace Safety and Health guidelines.
• Prepare reports and statistics for management’s review.
• To assist & execute any other projects assigned by Supervisor.

Job Requirements

• Degree in Building Services, Real Estate Management or its equivalent.
• Minimum 2-4 years of relevant experience in process improvement projects, particularly in IMS implementation.
• Certification in ISO 9001:2015 or equivalent Lead Auditor or Lean Six Sigma Green/ Black Belt is preferred.
• Experience in Property Management, conversant with local building regulations and OHSAS 19001 or ISO 14001 or ISO 45001 is an added advantage.
• Proficient in MS Word, PowerPoint and Excel.
• Strong interpersonal and communication skills, with meticulous attention to detail.