Application Support Manager

Hong Leong Bank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks an experienced IT professional to maintain, develop, implement and support Java applications and interfaces with downstream systems.

You will participate in requirements analysis, systems design, and coordinate with business teams, PMO, SMEs to deliver technical solutions while ensuring security and compliance. The role focuses on production support and lifecycle improvements within a financial services context.

Qualifications

• Bachelor's Degree in Computer Science & Information Technology
• 6+ years of experience in IT Enterprise Applications in financial environments
• Experience with Java EE, Spring, JSF, J2EE, and WebSphere on Unix/AIX
• Strong SQL and ORM knowledge
• Analytical and problem‑solving skills

Responsibilities

• Application lifecycle management: development, implementation, support and maintenance of assigned applications
• System analysis, design, development, reporting, amendments and enhancements
• Decide on technical approaches for system enhancements
• Propose enhancements to improve performance
• Requirements analysis & stakeholder management
• Liaise with users to define requirements and with vendors for technical requirements
• Provide options/recommendations for software solutions
• Ensure systems meet functional specifications and security controls
• Production support and incident management
• Assist in technical solution development with PMO/ SME teams
• Document development and processes per bank standards
• Incorporate risk controls per Information Security guidelines

Skills

Java

J2EE

WebSphere

SQL

Spring

JSF

ORM

Analytical thinking

Education

Bachelor's Degree in Computer Science & Information Technology

Tools

IBM DB2

Oracle

Unix (AIX)

Job description

Overview

Responsible for applications maintenance, development, implementation and support for Java applications and all the related interfaces with downstream systems. Participates in user requirement study/analysis and systems design for the above mentioned applications. Undertake incident / problem trouble shooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices. Assists Team Lead to plan, coordinate and execute applications development, implementation and production support activities. Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Responsibilities

• Application Lifecycle & Development Implementation, support, and maintenance of applications assigned


• Responsible for system analysis, system design, application development, report generation, amendment, and enhancement for assigned applications


• Decision on the Technical Approach to be used to address systems' enhancements


• Proposal on enhancement of applications for better performance


• Requirements Analysis & Stakeholder Management


• Liaise with users to define systems requirements


• Liaise with vendors to define technical requirements


• Provide options/alternatives to address Users' Business Requirements and recommendations on software solutions


• Ensure amended and enhanced systems meet user functional requirement specifications


• Production Support & Incident Management


• Provide expert advice for the best solution to production problems


• Analyze changes and their impact on existing systems


• Provide support during the implementation of software and systems; liaise with other departments within the division for smooth deployment of Application Software Governance, Compliance & Security Controls


• Ensure all documentation, processes, and methodologies used across system development phases align with the Bank’s standards


• Ensure proper documentation of all development to facilitate future maintenance and enhancements


• Employ risk assessment methodology issued by the Information Security Department to ensure proper controls are built as required by the business


• Build appropriate controls into business application software to ensure stability, security, and reliability


• Infrastructure, Strategy & Resource Management


• Prioritization and assignment of tasks for development and implementation


• Evaluation and acquisition of tools, utilities, hardware (including upgrades), and software


• Technology platform assessment, inclusive of stress test benchmarking


• Managerial


• Assist the Manager in the managing of team members and coordinating team assignment and activities


• Recommendation on improvement of controls and procedures in system security and software changes


• Proposal on improvement of work/process flow


• Proposal and Recommendation on guidelines, procedure and process.


• Review software solution on Security, Compliance requirements.

Skills & Experience

• Bachelor's Degree in Computer Science & Information Technology


• More than 6 years of experience in IT Enterprise Applications related functions – development & support in financial environment


• Experience in application server clustering, performance tuning and testing


• Experience developing applications using components with Java (J2EE)


• Experience working and administering with WebSphere applications in Unix (AIX)


• Experience with databases like IBMDB2 or Oracle


• Hands on experience in designing and developing applications using Java EE platforms, Spring Framework and Java Server Faces (JSF).


• Excellent knowledge of Relational Databases, SQL and ORM technologies.


• Strong analytical and problem-solving skills.


• In depth understanding of framework design and architecture.


• Ability to articulate issue & capable of providing long term solution with short term mitigation plan.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organisation.