Senior Executive – Operational Risk

NTT DATA Payment Services; Selangor; Presencial; MYR 120.000 - 180.000; Tempo integral

Resumo da vaga

NTT Data Payment Services Sdn Bhd is seeking a Senior Executive, Operational Risk to join the Group Operational Risk Division in Malaysia. You will strengthen the organisation's operational risk and business continuity management capabilities, working with business and functional lines across the Group.

You will facilitate risk identification, validate RCSA submissions, perform assurance testing, and support BCM activities including planning, testing, and reporting.

Qualificações

• Bachelor's degree in risk management, finance, IT, business administration, or equivalent.
• 2–5 years of experience in BCM or operational risk.
• Familiarity with BNM RMiT, BCM guidelines, and ISO standards.
• Understanding of RCSA, KRI, ORE, BIA, and IT Disaster Recovery concepts.

Responsabilidades

• Identify risks, controls, and mitigation plans with business units.
• Validate RCSA submissions and assess risk and control effectiveness.
• Evaluate residual risks and prioritize mitigation actions.
• Perform assurance testing on key controls in RCSA.
• Support BCM framework, BIA, risk assessments, and BC plans.
• Plan and document BCM exercises including IT disaster recovery tests.
• Track BCM gaps, action items, and improvement plans with business units.
• Maintain BCM documentation including plans, test results, incident logs, and post‑mortem reports.

Conhecimentos

Analytical skills

Root cause analysis

GRC tools

Risk systems

Microsoft Office

Stakeholder management

Communication skills

Formação

Bachelor's degree in risk management

Ferramentas

GRC tools

Risk systems

Descrição da vaga

NTT Data Payment Services Sdn Bhd, part of the global NTT DATA Group, is a leading payment solutions provider operating across Malaysia, Thailand, and the Philippines. We are committed to building a resilient and risk-aware organisation in the fast-evolving payments industry.

About the Role

We are looking for a Senior Executive, Operational Risk to join our Group Operational Risk Division, reporting to the Manager, Operational Risk. You will play a key role in strengthening the organisation's operational risk and business continuity management capabilities, working closely with business and functional lines across the Group.

Responsibilities

• Facilitate business units in identifying risks, controls, and mitigation plans
• Validate RCSA submissions including assessment of inherent risks, control design adequacy, and effectiveness
• Evaluate residual risks using the prescribed risk matrix and ensure prioritisation of mitigation actions
• Perform assurance testing on key controls documented in the RCSA

Operational Risk Events (ORE)

• Review incident submissions to ensure completeness and accuracy of reporting
• Clarify discrepancies with business units and ensure timely reporting
• Support root cause analysis and follow‑up on remediation actions

Business Continuity Management (BCM)

• Support implementation and maintenance of the BCM Framework in line with regulatory guidelines
• Coordinate and facilitate Business Impact Analysis (BIA), risk assessments, and periodic reviews of Business Continuity Plans
• Plan, execute, and document BCM exercises including crisis simulations, IT disaster recovery tests, call tree tests, and work area recovery drills
• Track BCM gaps, action items, and improvement plans with business units
• Maintain BCM documentation including plans, test results, incident logs, and post‑mortem reports
• Provide support during crisis events, including incident tracking and post‑incident analysis

Reporting & Monitoring

• Prepare accurate and timely risk reports for Senior Management and Board‑level Committees
• Assist in trend analysis, root cause analysis, and determination of mitigation actions for significant operational losses
• Support establishment of triggers for early identification and escalation of operational risks

Organisational Support

• Assist in developing and maintaining operational risk management frameworks, policies, and methodologies
• Facilitate operational risk training and promote risk awareness across the Group
• Support business units in development of operational risk profiles and key risk indicators

Requirements

Experience & Knowledge

• 2–5 years of experience in BCM, Operational Risk, ITDR, or related fields
• Experience in financial services or payment systems is an advantage
• Familiarity with BNM RMiT, BCM guidelines, and ISO standards
• Understanding of RCSA, KRI, ORE, BIA, and IT Disaster Recovery concepts

Skills

• Strong analytical, problem‑solving, and documentation abilities
• Skilled in root cause analysis and incident assessment
• Experience working with risk systems or GRC tools
• Proficient in Microsoft Office applications
• Excellent cross‑functional coordination and stakeholder management
• Strong verbal and written communication skills

Personal Attributes

• Meticulous attention to detail with strong risk awareness
• Proactive, self‑motivated, and able to manage multiple priorities under pressure
• Professional, collaborative, and maintains high integrity in handling confidential matters

Education

• Bachelor's Degree in Risk Management, Finance, Information Technology, Business Administration, or equivalent qualification