Senior Executive, Numbering and Electronic Addressing Management

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading regulatory body in Malaysia is seeking a dedicated professional to manage the administration of numbering resources and ensure compliance with regulatory frameworks. This key role involves collaboration with international bodies, stakeholder engagement, and maintaining quality management standards for operational resilience. The ideal candidate possesses a strong educational background in telecommunications and several years of regulatory experience, alongside excellent project management skills.

Qualifications

• Bachelor's degree from a leading university, preferably in a relevant field.
• 4-8 years of experience in a regulatory environment.
• Familiarity with telecommunications and communications technology.

Responsibilities

• Manage numbering resources' administration, including assignment and compliance.
• Lead the development and execution of the Business Continuity Management plan.
• Conduct audits and maintain the Numbering Management System.

Skills

Project Management

Analytical Reporting

Public Relations

Proposal Writing

Stakeholder Engagement

Communication

Education

Bachelor’s Degree in Telecommunications, Communications, Electronics, or Information Technology

Job description

Job Summary

Manage the end-to-end administration of numbering resources, including assignment, suspension, cancellation, surrender, number portability, and policy-related matters, to ensure fair, transparent, and efficient utilisation in accordance with regulatory frameworks. The position also leads the preparation of approval papers and amendments to the Numbering and Electronic Addressing Plan (NEAP), coordinates with stakeholders and international bodies to safeguard national interests and implements quality management and business continuity measures to uphold regulatory excellence and operational resilience.

Job Responsibilities:

Numbering Assignment

• Manage applications for numbering resources to ensure fair, transparent, and efficient assignment in accordance with the Numbering Regulations 2016 and NEAP.
• Evaluate and review all numbering applications to ensure compliance with established evaluation criteria.
• Maintain the Numbering Management System (NUMSYS) to ensure the system remains updated and operational.
• Plan and monitor numbering resource utilisation to ensure alignment with strategic objectives and efficient resource use.
• Conduct audits and usage reviews of assigned numbers to ensure correct utilisation and enforce corrective action where necessary.
• Monitor and respond to technical numbering enquiries to protect consumer rights and uphold regulatory clarity.
• Prepare approval and/or information papers for numbering assignment, cancellation, and surrender, as well as policy proposals and NEAP amendments to support effective regulatory decision-making and ensure compliance with procedural requirements.
• Represent the organisation in technical numbering forums (e.g., ITU-T SG2, SG20) to safeguard national interests and stay informed on global developments.

Quality and Business Continuity Management System

• Implement quality management processes for the unit to ensure effective adherence to QMS standards.
• Collaborate on QMS activities to support continuous process improvement and regulatory excellence.
• Lead the development and maintenance of the department's Business Continuity Management (BCM) plan to ensure operational resilience and preparedness during disruptions.

Others

• Participate in internal and external working groups to maintain active stakeholder engagement and alignment on numbering matters.
• Identify and address development and training need to support continuous capacity building in numbering-related functions.

Qualification and Work Experience

• Bachelor’s Degree or professional qualification from a leading university, preferably in Engineering (Telecommunications/Communications/Electronics) or Information Technology.
• Preferably 4-8 years of work experience, preferably in a regulatory environment.
• Familiar with telecommunications or communications network/numbering related/technology.
• Experience in project management, analytical reporting, and public relations.
• Proficiency in proposal and policy writing.

Technical Competencies:

Technical Proficiency in Telecommunications/Communications Network

• Demonstrates a sound understanding of core network components, including IP networks, signaling systems, spectrum management, switching, and routing.
• Possesses working knowledge of telecommunications technologies such as 2G/4G/5G, VolP, Internet Exchange Points (IXPs), IPv6, MPLS, and optical fiber systems.
• Capable of engaging with relevant technical stakeholders—including engineers, technologists, and vendors—to assess infrastructure readiness, support deployment efforts, and evaluate network performance against regulatory benchmarks.

Project Management

• Proficient in managing the full project lifecycle—from planning and implementation to monitoring and closure—using established project management methodologies.
• Experienced in coordinating cross-functional and multi-agency initiatives to ensure alignment with national regulatory strategies and priorities.
• Competent in handling key project elements such as budgeting, scheduling, stakeholder engagement, and risk mitigation in both policy and infrastructure-based initiatives.
• Able to document project progress, prepare analytical reports, and conduct post-implementation reviews to inform continuous improvement and institutional learning.

Policy Development and Proposal Writing

• Skilled in drafting, reviewing, and synthesizing technical, regulatory, and strategic policy documents.
• Capable of translating complex technical inputs into coherent policy recommendations and actionable regulatory measures.
• Experienced in conducting comparative policy analyses and benchmarking against international standards and best practices (e.g., ITU, GSMA).
• Adept at facilitating public consultations, stakeholder workshops, and regulatory impact assessments to ensure transparent and inclusive policy development.

Stakeholder Engagement & Communication and Public Relations

• Demonstrated ability to collaborate effectively with government entities, industry players, and international organisations in support of regulatory objectives.
• Strong written and verbal communication skills for conveying technical and policy-related information to a wide range of stakeholders.
• Experienced in managing public relations and stakeholder engagement in contexts involving divergent views or competing priorities.
• Negotiation-capable, with the ability to mediate and reconcile stakeholder positions in regulatory and technical discussions.

Regulatory Knowledge

• Possesses a solid understanding of the regulatory ecosystem, including legal instruments, compliance obligations, and regulatory development processes.
• Familiar with key legislation and policies such as the Communications and Multimedia Act 1998, Numbering Regulations 2016, the Numbering and Electronic Addressing Plan (NEAP), and international frameworks including ITU-T E.164.
• Aware of cross-border regulatory considerations in numbering and digital governance matters.
• Experienced in implementing regulatory compliance programs and conducting audits or assessments in accordance with national and international standards.

Candidate must be willing to work in MCMC HQ, Cyberjaya.