SENIOR EXECUTIVE, KEY CLIENT MANAGEMENT

Pelabuhan Tanjung Pelepas Sdn Bhd; Gelang Patah; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading company in the shipping and logistics industry is seeking a Senior Executive for Key Client Management. The role involves managing key account relationships, ensuring customer satisfaction, and collaborating with various stakeholders. Ideal candidates will have a degree in business administration, excellent command of English and Malay, and at least 5 years of experience in the industry.

Qualifications

• Degree preferably in business administration or other equivalent qualification.

Responsibilities

• Manage key account liners to ensure customer satisfaction.
• Coordinate between external/internal stakeholders.
• Develop project on ocean cargoes and marine services.
• Generate reports and statistics as required.

Skills

Excellent command of English

Excellent command of Malay

Writing skills

Working knowledge of information technology

Dynamic and innovation thinking

Education

Degree in business administration or equivalent

Job description

About the job SENIOR EXECUTIVE, KEY CLIENT MANAGEMENT

Primary position Objective

Collaborate with all Commercial department team towards meeting yearly budget and goals. Manage key account liners to ensure customer satisfaction on the services offered. Coordinate in between company external/internal stakeholders. Plan business strategic in order to achieve department targets and complying with company policy.

Functional Management

1. Servicing of customers to ensure customer satisfaction & retention.

• Efficient in correspondence on customer enquiries, request, and complaints.
• To provide customers timely information on relevant issues relating to commercial sales and operational issues.
• Identify ocean cargoes opportunities and to provide appropriate service solutions to customers.
• Manage good relationship and communication by conducting sales calls / visits to / from customers.

2. Coordinate in between company external / internal stakeholders.

• Resolve dispute between company external / internal stakeholders on relevant issues relating to commercial sales and operational issues.
• Channel communication platform between customer with related stakeholders.

3. Assist in other key account management activities.

• Assist in developing project on ocean cargoes, marine services, and free zone businesses.
• Monthly key statistic review and analysis.
• Ocean cargoes market research on trends in trade & industry Co-support the business development team with various port visit events.

4. Any other duties assigned by superiors as and when required.

• To generate reports and statistics as and when required by the Management.
• Ensure all relevant issues relating to commercial sales and operational issues information reporting are collected, updated, and reported.

Qualifications

• Degree preferably in business administration or other equivalent qualification.

Skills

• Excellent command of English & Malay with excellent writing skills.
• Working knowledge of information technology.
• As the company main product is service and in B2B business, a dynamic and innovation thinking are required.
• Responsible to execute tactical customer management strategies and identify new business Opportunities to achieve the companys targeted revenue targets.

Experience

• Minimum 5 years working experience in Marketing, Shipping and Logistics Industry/Environment or related field.
• Experienced in the legal field will be an added advantage