Senior Executive, IT Service Management

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading organization in Malaysia is seeking an Information Technology Executive for a one-year contract position. The successful candidate will oversee and manage critical Microsoft services, ensure user compliance, and implement security policies. Ideal applicants will possess a Bachelor's Degree in IT-related fields, along with substantial experience and certifications in relevant technologies.

Benefits

Annual Leave

Medical

SOCSO

Personal Accident

Qualifications

• Minimum 5 years of relevant working experience in IT.
• Professional Qualification: ITIL and Microsoft 365 Administrator Certification.
• Knowledge of MS Power Apps and Power BI is an advantage.

Responsibilities

• Manage and monitor enterprise-level Microsoft Azure AD and Microsoft 365 apps.
• Plan and implement security rules and data governance.
• Provide technical support and training to users.

Skills

Project Management

Risk Assessment

Data-driven Decision Making

Customer Focus

Technical Knowledge of Network

Technical Knowledge of Microsoft 365

Communication Skills

Education

Bachelor's Degree in Computer Science, Engineering or IT

Tools

Microsoft Azure AD

Microsoft 365

Exchange Online

Job description

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Plan, design, implement and monitor the Digital Office and Digital Workplace solutions, ensuring the organisation's modern workplace transformation is achieved.

Job Responsibilities

Manage and monitor enterprise-level Microsoft Azure AD, Microsoft 365 apps, Exchange Online and other IT infrastructure services to ensure availability and accessibility from anywhere, anytime, and from any device.

Plan, implement, and monitor Microsoft 365 and Digital Signature services, license and usage to ensure adoption and effectiveness.

Manage user and email accounts, groups, mailboxes, rules and troubleshooting issues.

Manage and assign software licenses for users and ensure compliance with the licensing agreements and subscription renewal.

Plan and implement security rules and policies, data governance, information protection and ensuring compliance with legal and regulatory requirements.

Oversee the collaboration tools such as Teams, SharePoint, including configuring settings and managing permission.

Manage mobile devices and applications, enforcing security policies including personal device policy, configuring device settings and updates.

Monitor the overall performance and system health, generating usage reports, and identifying areas for improvement.

Providing technical support to users, resolving issues, training and awareness sessions and ensuring smooth operation of M365 services.

Plan for the provision of modern computing devices, tools and licenses for users, including the acquisition, deployment, inventory, control and record management.

Qualifications

Candidate must possess at least a Bachelor's Degree in Computer Science, Engineering or IT-related studies from a reputable university with a minimum of CGPA 3.00

Work Experience

Minimum 5 years of relevant working experience in IT.

Microsoft products such as M365, Exchange, Active Directory, and Cloud Services (laaS/PaaS/SaaS).

Professional Qualification: ITIL and Microsoft 365 Administrator Certification.

Knowledge of MS Power Apps and Power BI is an added advantage.

Project Management

Risk Assessment and Management

Business Continuity

Governance

Performance Management

Change Management

Reporting Report Writing

Technical Knowledge of Network, Security and Cloud Service (laaS/PaaS/SaaS)

Technical Knowledge of Microsoft 365 product

Microsoft Licensing and Agreement

End-point and IT Asset Management (ITAM)

Data-driven Decision Making

Customer Focus

Tech Savvy

Proactive

Achievement Oriented

Communication Skills

High Integrity

Flexible and Adaptable Innovative

Organizational Skills

Managing Multiple Priorities

Assessing Risks and Impacts of a Situation

Conflict Management

People Management

Candidate must be willing to work in Cyberjaya.

1 Year Contract Position.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years of project management experience do you have? Do you have technical support experience? How much notice are you required to give your current employer?

The Malaysian Communications and Multimedia Commission (MCMC) is a statutory body established under the Malaysian Communications and Multimedia Commission Act 1998 (MCMCA). MCMC regulates and promotes the development of the communications and multimedia industry which includes telecommunications, broadcasting, postal services and digital signature.

The Malaysian Communications and Multimedia Commission (MCMC) is a statutory body established under the Malaysian Communications and Multimedia Commission Act 1998 (MCMCA). MCMC regulates and promotes the development of the communications and multimedia industry which includes telecommunications, broadcasting, postal services and digital signature.

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Perks and benefits Annual Leave, Medical, SOCSO & Personal Accident

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What can I earn as an Information Technology Executive