Senior Executive/Executive, Customer Service (Careline)

Mah Sing Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading real estate development company is seeking a Customer Service Executive (Careline) to be the first point of contact for customers. Responsibilities include managing inquiries and feedback through multiple communication channels. The ideal candidate has a diploma in Business Administration and 1–3 years of relevant experience. Excellent communication skills and experience with CRM systems are essential. Competitive perks include medical coverage and professional development opportunities.

Benefits

Medical card

Dental & Optical coverage

Insurance

In house Gym

Engaging off-site team-building events

Professional development opportunities

Regular Activities – Badminton, Zumba and more!

Qualifications

• 1–3 years of working experience in customer service, call center, or related roles.
• Comfortable using CRM systems.

Responsibilities

• Attend to all customer enquiries, feedback, and complaints via Omni Channel (Salesforce).
• Record all interactions accurately in the Salesforce system.
• Manage and respond professionally to customer feedback on social media platforms.
• Liaise with potential customers and ensure sales leads are routed correctly to the Sales team.
• Maintain strong relationships with customers.
• Support ad hoc assignments as required.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and multi-tasking abilities

Patient and empathetic

Education

Minimum Diploma in Business Administration

Tools

Microsoft Office

CRM systems (Salesforce experience)

Job description

Senior Executive/Executive, Customer Service (Careline)

We are seeking a passionate and customer-oriented Customer Service Executive (Careline) to join our team. The ideal candidate will serve as the first point of contact for customers, handling all enquiries, feedback and complaints through multiple communication channels including phone calls, emails, WhatsApp, walk-ins, and social media.

This role is key to ensuring customer satisfaction and maintaining Mah Sing’s reputation for excellent service.

Job Summary

We are seeking a passionate and customer-oriented Customer Service Executive (Careline) to join our team. The ideal candidate will serve as the first point of contact for customers, handling all enquiries, feedback and complaints through multiple communication channels including phone calls, emails, WhatsApp, walk-ins, and social media.

This role is key to ensuring customer satisfaction and maintaining Mah Sing’s reputation for excellent service.

Key Responsibilities

• Attend to all customer enquiries, feedback, and complaints via Omni Channel (Salesforce) and ensure resolution within the defined SLA timeframe.

• Record all interactions accurately in the Salesforce system and coordinate with relevant departments for prompt follow-up and case closure.

• Manage and respond professionally to customer feedback on social media platforms (Facebook, etc.), ensuring timely and appropriate responses.

• Liaise with potential customers and ensure sales leads are routed correctly to the Sales team via Salesforce.

• Maintain strong relationships with customers and actively follow up to enhance customer satisfaction and survey response rates.

• Support ad hoc assignments or tasks as required by the department to ensure smooth operations.

Requirements

• Education: Minimum Diploma in Business Administration or related field.

• Experience: 1–3 years of working experience in customer service, call center, or related roles.

• Skills & Competencies:

  • Strong communication and interpersonal skills.

  • Excellent problem-solving and multi-tasking abilities.

  • Patient, empathetic, and able to work under pressure.

  • Proficient in Microsoft Office and comfortable using CRM systems (Salesforce experience is an advantage).

Mah Sing Group Berhad, listed on Bursa Malaysia, is renowned for its excellence in real estate development by reinventing spaces to enhance lives. With experience spanning three decades, we specialize in various developments including high-rise residential, master-planned townships, integrated developments, Grade A office buildings, retail projects, hospitality, SoHo and industrial projects. We are committed to delivering quality and innovative products to shape Malaysia’s economic growth and social well-being.

Perks and Benefits

Medical card, Dental & Optical coverage, Insurance, In house Gym, Engaging off-site team-building events, Professional development opportunities, Regular Activities – Badminton, Zumba and more !