Senior Executive, Corporate Catering & Outlet Operation

Job Description

- Plan, coordinate, and execute corporate catering events, including meetings, conferences, and special events, ensuring exceptional service and customer satisfaction.
- Develop and maintain relationships with corporate clients, understanding their needs and preferences to tailor catering services accordingly.
- Manage the day-to-day operations of our outlets, including staffing, inventory management, and ensuring compliance with health and safety regulations.
- Collaborate with the culinary team to develop innovative menus and offerings that meet the needs and preferences of our clients.
- Train and supervise staff to ensure they deliver high-quality service and adhere to company policies and procedures.
- Monitor and analyze financial performance metrics, including sales, costs, and profitability, and implement strategies to optimize performance.
- Stay updated on industry trends and best practices, continuously seeking opportunities for improvement and innovation.
- Handle customer inquiries and concerns in a professional and timely manner, resolving issues to ensure customer satisfaction.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
- Minimum of 3 years of experience in hospitality management, with a focus on corporate catering and food service operations.
- Strong understanding of catering operations, including menu planning, event coordination, and food safety standards.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Proven track record of delivering exceptional customer service and building strong client relationships.
- Proficiency in Microsoft Office suite and catering management software.
- Ability to work flexible hours, including evenings and weekends, to accommodate catering events and outlet operations.
- Certification in food safety and sanitation preferred.