Senior Executive - Business Analyst Marketplace Operations

ZALORA Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

ZALORA is seeking an analytical individual for the Marketplace Operations team in Kuala Lumpur. The role involves managing operations for a large number of brands in a dynamic environment, emphasizing process analysis, project management, and data insights to enhance business decisions. Candidates should possess a relevant Bachelor's degree and 1-3 years of experience in process improvement or project management within an e-commerce setting. Join ZALORA and build a rewarding career in operations management with opportunities for growth.

Benefits

Career growth aligned with personal needs and goals

Wellbeing support

Flexible work environment

Friendly team culture

Qualifications

• 1-3 years of experience in process improvement or project management.
• Experience with e-commerce or logistics desired.
• Excellent spoken and written English.

Responsibilities

• Analyze marketplace operations processes and propose improvements.
• Prepare structured business cases for opportunities.
• Contribute to project management phases.

Skills

Analytical skills

Logical thinking

Problem structuring

Proficiency in data analysis

Education

Bachelor's Degree in Business or other Quantitative fields

Tools

Looker

SQL

Microsoft Excel

BigQuery

Job description

ZALORA is looking for an analytical and process-oriented person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operations team, managing the business operations of over 1000+ high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business, offering an opportunity to support high-level business decision-making and gain extensive regional and cross-functional exposure.

Responsibilities:

• Analyze the marketplace operations processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on seller experience
• Implement Tech-supported improvements in the Zalora Seller Center system
• Prepare structured business cases to evaluate potential business opportunities
• Contribute to critical project management phases such as project planning, stakeholder communication, and improvement execution
• Create and send out KPI reports to Operations leaders and other project stakeholders
• Maintain existing Dashboards and design/develop new ones if necessary
• Support in additional data research/requests, or analysis as required
• Identify opportunities for process automation and implement solutions to reduce manual tasks

Requirements:

• Bachelor's Degree in Business, Statistics, Engineering, or other Quantitative degrees
• 1-3 years working experience in a process improvement or project management role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms
• Experience with Looker and SQL, BigQuery, and/or other Business Intelligence packages. Very good knowledge of Microsoft Excel is a must.
• Excellent spoken and written English
• Excellent logical thinking and problem structuring, comfortable using flow charts and other workflow mapping tools to express connections between activities and processes
• Comfortable working with numbers and interested in gaining insights from large datasets
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment
• Eager to build a career in process design and project management within a leading e-commerce company

Wonderhowit'sliketobuildyourcareerwithZALORA?Inspiredbyemployees,webelieveyou'llbeinfor:

• Anexcitingplatformtomakeyoursuccessstory
• Havetheutmostcareforyourmentalandphysicalwellbeing
• Flexibilityweavedintoyourlifestyle
• Aseamlessworkenvironmentwithafriendly&team-fueledculture
• Careergrowthalignedtoyourprofessionalandpersonalneedsandgoals

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The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group