Senior Executive, Airport Services Quality Assurance

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading aviation company is looking for a Senior Executive in Airport Services Quality Assurance. The role involves planning and monitoring quality assurance programs, conducting audits, and ensuring compliance with safety regulations. Candidates should have a degree in a related field and at least 4 years of industry experience. Familiarity with auditing techniques and safety management systems is crucial.

Qualifications

• At least 4 years in the related industry.

Responsibilities

• Manage and monitor Quality & Safety Programs for Airport Services.
• Implement surveillance systems and conduct compliance checks.
• Conduct audits of Airport Services operations.
• Lead accident/incident investigations and formulate preventive measures.
• Develop and maintain a Safety Management System.

Skills

Comprehensive auditing theory and techniques

Safety Management System knowledge

Knowledge of airline and airport operations

Education

Degree in a related business field

Job description

Senior Executive, Airport Services Quality Assurance

Job Title

Senior Executive, Airport Services Quality Assurance

Report To

Head Quality Assurance

Department

OPS - Quality Assurance

Role Purpose

Plan, implement, review and monitor quality assurance programs in Airport Services systemwide to ensure ongoing compliance with regulatory requirements and conformance to corporate safety policies and procedures.

Key Accountability

• Manage, measure, track and monitor the execution of independent and comprehensive Quality & Safety Programs to assess the level of adequacy, integrity, effectiveness and efficiency of Airport Services operations across the Group, in order to have regular checkpoints on the QA status of the operations.
• Implement, track and monitor a system of surveillance, and proactively initiate sampling inspections and conduct spot checks within the Airport Services operations system-wide to enforce compliance to regulatory frameworks and the Malaysian Department of Civil Aviation, in addition to all relevant SOPs and Manuals.
• Organize and implement an approved and independent execution of audit program to review Airport Services operations at home bases, all line stations (Domestic & International) and GSPs to enforce compliance to regulatory requirements and corporate standards and practices.
• Lead, conduct and produce reports on Airport Services related accident/incident investigation processes to gather input for formulation of preventive measures, in order to institutionalize the prevention of such incidences in the future.
• Design, develop, implement and track a Safety Management System within Airport Services and vendors, in an efficient and cost-effective manner, to maintain a safe, secure and environmentally friendly operations landscape that is in compliance with the relevant regulations (i.e., DCA, COSH, DOSH, NIOSH, MAB, SOCSO, Sirim, Bomba, etc.), in order to minimize non‑compliance risk for the company.

Qualification

• Degree in a related business field.

Work Experience

At least 4 years in related industry.

Skill & Knowledge

• Strong knowledge of comprehensive auditing theory and techniques.
• Advanced knowledge in Safety Management System and MARCAT - centric accident/incident investigation.
• Familiar with airline and airport operations, related industry organizations, regulatory and safety requirements worldwide.