Senior Engineer, Messaging & Collaboration

Singtel; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Messaging Engineer to enhance their Email and Collaboration services. In this role, you will ensure the performance and availability of IT Workplace services, manage endpoint security, and provide high-level support for incidents. Collaborating with various teams, you will implement IT systems and optimize processes to improve service quality. If you are passionate about technology and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2-7 years of experience as a Messaging Engineer in a large enterprise.
• Good knowledge of SPF, DKIM, DMARC and Exchange Hybrid management.

Responsibilities

• Ensure performance and availability of IT Workplace services.
• Provide Level 2/3 support for incidents related to EUT services.
• Analyze and enhance quality of IT Workplace services.

Skills

Messaging Engineering

Communication Skills

Troubleshooting

Project Delivery

Endpoint Security Management

Service Delivery

Collaboration Tools

Performance Analysis

Education

Degree/Diploma in IT

Degree/Diploma in Electronics Engineering

Tools

Microsoft Office 365

ServiceNow

SCCM

Job description

Be a Part of Something BIG!

The Senior Messaging Engineer is responsible for Delivery, Operation Support and Implementation of the Email and Collaboration End-User Technology (EUT) services to SingTel’s internal stakeholders and users. Working together with Workspace Transformation Team and Workspace End-User Support Team to deliver quality IT Workspace End-User technology related services by applying Service Delivery approach to ensure consistent and continuous Endpoint solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives. He/She should possess strong communication abilities and is able to implement appropriate plans towards achieving those goals. He/She should be able to address multi-faceted issues effectively and in a collaborative manner.

Make an Impact by:

1. Responsible for the performance, availability and service level of the assigned IT Workplace services including Desktop/Laptop Standards, Active Directory, Email Services, File and Print Services, Anti-Virus, Full-Disk Encryption, Unified Communications Messaging & Collaboration Tools and management of endpoints.
2. Endpoints Security Management including Standard Operating Environment (SOE) for PC/Mobile/Application, delivery of software, OS packages and security thru SCCM or GPO.
3. Ensure 24x7 availability of EUT Services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
4. Implement and build IT systems that are managed by IT Workplace for PC/Mobile/Application Standard Operating Environment.
5. Provide Level 2/3 support for incidents related to EUT services.
6. Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Workplace services.
7. Prioritize activities to ensure continuity of service and prompt issue resolution.
8. Work with project and Workspace transformation engineering team in the delivery of new IT Workplace services to operations.
9. Work with Optus and NCS counterparts for seamless IT Workplace service delivery and support across the 3 entities.
10. Analyze performance of IT Workplace services. Identify problem areas, deliver solutions to enhance quality of service and to prevent future problems.
11. Provide input to facilitate the negotiation and renewal of maintenance contracts for systems.
12. Review existing processes and security policies for infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency.

Skills For Success:

1. Degree/Diploma in IT, Electronics Engineering or equivalent.
2. 2 – 7 years working experience as a Messaging Engineer or in the relevant field.
3. 3 years EUT related experience in a large enterprise (>2000 staff) with multi-location.
4. Good knowledge of SPF, DKIM, DMARC.
5. Microsoft Office 365 Product Suite experience in a highly security driven environment, especially Exchange Online (Hybrid), Teams, Sharepoint, End User data management.
6. Proven experience in project delivery that spans multiple countries and security domains.
7. Strong knowledge on Exchange Hybrid management and EOP.
8. Management of Microsoft Windows, MacOS, iOS and Android clients.
9. Good knowledge of Managed printing.
10. Working experience of using ServiceNow.

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