Senior Engineer Information Technology - SAP Basis

Infineon Technologies; Malacca City; On-site; MYR 80,000 - 110,000; Full time

Job summary

A global leader in semiconductor solutions is seeking an experienced SAP System Administrator to provide 2nd and 3rd level support, manage incident tickets, and ensure system optimization. The role requires a Bachelor's degree in Computer Science/IT and at least 4 years of SAP experience, including two go-live cycles. Strong troubleshooting skills and flexibility for shift work are essential. Join us in driving innovation for a greener future.

Qualifications

• At least 4 years of professional experience in SAP system administration.
• Must have at least 2 go-live cycles in SAP ERP.
• Strong analytical troubleshooting and problem-solving skills.

Responsibilities

• Provide 2nd and 3rd level SAP Basis support.
• Manage incident ticket and change request handling.
• Perform problem management and maintain high system availability.

Skills

SAP S/4HANA

ECC 6.0

SAP CRM

SAP PI

SAP BW

SAP Portal

SAP Solution Manager

ABAP

Troubleshooting

Communication Skills

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Sun Solaris

LINUX RedHat

Oracle

Windows Server

Microsoft SQL Server

Job description

Job Description

• Provide 2nd and 3rd level SAP Basis support and system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrade, patching, SAP Note check & implementation, client copies/system refreshes, transport management, user administration, etc.
• Provide project support and coordinate for the SAP functional area.
• Manage incident ticket and change request handling, including security & authorization, job administration, connection problems, troubleshooting functional topics, etc.
• Perform problem management such as root-cause analysis of problems, reports to superiors on service-impacting issues, and actively participates in follow-up actions to restore service to normal levels.
• Responsible for ensuring high system availability and performance.
• Accountable for continuous system optimization, monitoring, and problem analysis/resolution.
• Provide guidance to junior team members.
• Required to work in shifts and provide standby support during out-of-office hours, including weekends and public holidays, according to company arrangements.

Your Profile

• Bachelor's degree in Computer Science / Information Technology or any equivalent course.
• At least 4 years of professional experience in SAP system administration within the areas: SAP S/4HANA, ECC 6.0, SAP CRM, SAP PI, SAP BW, SAP Portal, SAP Solution Manager, and ABAP.
• Must have at least 2 go-live cycles in SAP ERP (system migration, interface setup, system refresh).
• Knowledge in operating systems and database technologies (Sun Solaris, LINUX RedHat and Oracle, Windows Server, and Microsoft SQL Server).
• Strong analytical troubleshooting and problem-solving skills, with the ability to prioritize and handle multiple tasks.
• Ability to handle multiple high-priority items simultaneously.
• Good communication skills and a proactive team player.
• Good interpersonal skills to work effectively with global teams.
• Ability to transfer knowledge and awareness to those in closely related areas, such as colleagues, clients/users.
• Adhere to all policies and documented procedures when resolving issues, highlighting improvements to the procedures.
• Ability to create support documentation and written procedures for routine and non-routine tasks.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.